Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 04-17-2014, 07:00 PM   #1
IanH
Junior Member
 
Join Date: Apr 2014
Posts: 1
Default Issues Getting Started

Hey all,

I just purchased my external video card and I'm having issues getting my mac to recognize my usb driver. When I ran the diagnostic test, this is what I received for the USB port of which I had my driver plugged into:

USB Display Adapter:

Product ID: 0x8060
Vendor ID: 0x17e9 (DisplayLink (UK) Ltd.)
Version: 0.17
Speed: Up to 480 Mb/sec
Manufacturer: DisplayLink
Location ID: xxxx
Current Available (mA): 500
Current Required (mA): Unknown (Device has not been configured)


I have Mountain Lion 10.9, with the newest beta 2.2 software. I have uninstalled it and reinstalled it twice, as well as attempting to use version 2.1.

I have tested both monitors through my thunderbolt.

The only thing i could think of is that perhaps my computer wont recognize the usb driver because I have a DVI-VGA converter plugged into the HDMI-DVI converter (see attached image)? I know it sounds silly and trivial, of course that would work. But i'm starting to go insane attempting to figure out what is causing my problem.

Thanks for your help!

Ian
Attached Images
File Type: jpg HDMIDVAVGI.jpg (95.1 KB, 9 views)
IanH is offline   Reply With Quote
Old 04-18-2014, 12:50 AM   #2
dcoulson
Member
 
Join Date: Mar 2010
Posts: 55
Default

A HDMI port doesn't output an analogue signal, so going HDMI->DVI->VGA won't work.

You will need a DisplayLink device that supports VGA, or does DVI-A with an adapter. Or connect it directly to your monitor via DVI (using adapter, or a HDMI->DVI cable) if your monitor has a DVI port.

It's not clear to me from the diagnostic information if the device just isn't alive because there is no signal from a display, or it is broken/some other problem.
dcoulson is offline   Reply With Quote
Old 04-18-2014, 09:45 AM   #3
Carlo
Mac Team
 
Join Date: Feb 2009
Posts: 606
Default

Quote:
Originally Posted by IanH View Post
Hey all,

I just purchased my external video card and I'm having issues getting my mac to recognize my usb driver. When I ran the diagnostic test, this is what I received for the USB port of which I had my driver plugged into:

USB Display Adapter:

Product ID: 0x8060
Vendor ID: 0x17e9 (DisplayLink (UK) Ltd.)
Hi Ian,

PID 0x8060 is usually bad news, it indicates a hardware malfunction.

Please read http://www.displaylink.com/support/ticket.php?id=324, if it persists with that PID then the manufacturer needs to give you a replacement.

Not sure if the chain of adapters will work, it really depends on the specific product and adapters.

Cheers,
Carlo
Carlo is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 12:53 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.