ASUS MB169 Display not working with USB 3.0

MikeDC40 · 01-21-2018, 07:43 PM

I have ASUS U47A laptop and can not succeed in getting ASUA MB169 moditor to connect. It seems problem is USB3.0. Attached is DisplayLink Tool zip file. I'd appreciate help in resolving my problem. Thanks.

AlbanRampon · 01-26-2018, 02:35 PM

Hello Mike,

Thank you for your patience, I missed your message.

Your monitor is having difficulty talking with your computer.
I have limited information because this problem occurs when the computer asks the monitor for identification details. It could be because the monitor was designed to work with a driver higher than this, as security and features are updated regularly. From what I can see, it seems you must use something higher than 8.0 M0 for this product, but I don't have the full picture.

The first step would be to remove DisplayLink software after having disconnected the AOC monitor.
Then, download and install a recent version, like 8.4 M0 and reboot.
I would welcome new logs when this has been performed, if the issue persists, as I would get more details on the next step.

Kind regards,
Alban

01-26-2018, 02:35 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello Mike, Thank you for your patience, I missed your message. Your monitor is having difficulty talking with your computer. I have limited information because this problem occurs when the computer asks the monitor for identification details. It could be because the monitor was designed to work with a driver higher than this, as security and features are updated regularly. From what I can see, it seems you must use something higher than 8.0 M0 for this product, but I don't have the full picture. The first step would be to remove DisplayLink software after having disconnected the AOC monitor. Then, download and install a recent version, like 8.4 M0 and reboot. I would welcome new logs when this has been performed, if the issue persists, as I would get more details on the next step. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution