Go Back   DisplayLink Forum > Alpha, Beta Software Testing Programs > Closed Alpha and Beta Programs > CLOSED - 7.7 Beta for Windows

 
 
Thread Tools Search this Thread Display Modes
Old 09-05-2014, 09:19 AM   #1
tec@hdsg.de
Junior Member
 
Join Date: Sep 2014
Posts: 5
Default 7.7 beta 1 with Asus UX31

Driver does not provide display resolution 2560 x [any]. No further tests done.
tec@hdsg.de is offline  
Old 09-05-2014, 09:56 AM   #2
JamesH
Senior Member
 
Join Date: Jan 2012
Posts: 1,523
Default

Hi,

What device do you have connected?

Not all device support all resolutions - see this FAQ for more details:
http://www.displaylink.com/support/ticket.php?id=329

Thanks,
James
JamesH is offline  
Old 09-05-2014, 10:52 AM   #3
tec@hdsg.de
Junior Member
 
Join Date: Sep 2014
Posts: 5
Default

The device is a Fujitsu USB 3.0-PORT REPLICATOR PR08 USB 3.0 Port Replicator (S26391-F6007-L400). Not sure which ASIC family is in there, the spec promised 2560 x 1440. It works with origin 7.5 driver and the 7.6 M2, but both are not as stable as it probably should. The screen revert from time to time for a second or two to a black screen and comes back after a moment. As long as it happens every 30 minutes, one can live with this, on some days – no clue why – it occurs every 2 minutes. Reducing down to 2048 x 1152 it becomes stable, but looks strange on a 27” monitor. So I hope 7.7 may fix it
tec@hdsg.de is offline  
Old 09-05-2014, 12:39 PM   #4
JamesH
Senior Member
 
Join Date: Jan 2012
Posts: 1,523
Default

Hi,

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James
JamesH is offline  
Old 09-05-2014, 07:15 PM   #5
tec@hdsg.de
Junior Member
 
Join Date: Sep 2014
Posts: 5
Default

Hi James,

Some additional findings:
a) Asus / Intel VGA driver updates are limited by Asus – the system denied to update it with pure Intel driver
b) Google browser with hardware acceleration causes the black screen issue faster.

/harald
Attached Files
File Type: zip HDSG-NOTEBOOK_20140905_170938.zip (1.16 MB, 1011 views)
tec@hdsg.de is offline  
Old 09-08-2014, 06:16 PM   #6
JamesH
Senior Member
 
Join Date: Jan 2012
Posts: 1,523
Default

Hi,

Can you try manually installing the latest graphics driver?

See this page for details on how to do this:
http://www.intel.com/support/graphics/sb/CS-033915.htm

Thanks
James
JamesH is offline  
Old 09-10-2014, 06:35 PM   #7
tec@hdsg.de
Junior Member
 
Join Date: Sep 2014
Posts: 5
Default

Well, Asus and Intel seems to be a specific friendship. After uninstalling ASUS live update and uninstalling the existing Intel VGA driver for HD4000 and then installing via system manager the latest driver - it works, but the result of the 7.6 M2 is the same (black screens) and the display resolution for the 7.7 beta is lower. I’ve attached again the latest support files.
Attached Files
File Type: zip HDSG-NOTEBOOK_20140910_163753.zip (397.3 KB, 1011 views)
tec@hdsg.de is offline  
Old 09-16-2014, 05:01 PM   #8
JamesH
Senior Member
 
Join Date: Jan 2012
Posts: 1,523
Default

Hi,

I've raised this internally for further investigation.

Thanks,
James
JamesH is offline  
Old 09-17-2014, 10:53 AM   #9
JamesH
Senior Member
 
Join Date: Jan 2012
Posts: 1,523
Default

Hi,

This looks like a hardware issue with your dock.

Recommend returning it to your vendor for a replacement.

Thanks,
James
JamesH is offline  
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 08:50 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.