HP Pavilion X360 15-bk000

[thomas.bennett]

Drivers: https://support.hp.com/emea_middle_e...le-pc/10862175

Date Purchased: 4/17/2017

Processor: Intel Core i5-6200U @ 2.30GHz

Memory: 6GB

Operating System: Windows 10 Version 1709 (OS Build 16.299.309)

Display Adapter: Intel(R) HD Graphics 520

Display Adapter Driver Date: 10/2/2017 (Intel)

Display Adapter Driver Version: 21.20.16.4821

Good morning Everyone,

If I posted this in the wrong forum I do apologize; Admin please move this to the appropriate location.

We are using the Diamond Wireless WPCTVPRO and even though this product is no longer in production; it has been working quite well until the Windows 10 1709 roll out.

To get around the issues of 1709 we have downloaded the latest official release of the DisplayLink software (currently 8.4 M2) and then enable Windows 7 Compatibility Mode on the .exe before installing. Our Network Technician figured out this method. This has worked wonderfully well on all of our problem laptops except for the model listed above.

Problem:

1. After installing 8.4 M2 or 8.5 BETA without using Compatibility Mode the Intel(R) HD Graphics 520 fails and Windows disables it. Windows reports that there is a problem with the device and that it has been disabled (Code 43). The display adapter is then using the generic Microsoft Display Adapter.
   
2. Restart; Problem still exists.
   
3. Uninstall the 8.4 M2 or 8.5 BETA, Restart, and the display adapter is working normally.

Troubleshooting:
Using the different Windows Compatibility Modes (Windows 7 and Windows 8) on both 8.4 M2 and 8.5 BETA with restarts in between each test; the problem still exists. This is the only model laptop we have had difficulty with.

Thoughts / Opinion:
I can't prove it but my gut is telling me that because HP doesn't have any Windows 7 or 8(8.1) drivers for this model laptop; compatibility modes will not work with the software.

Thank you for your time, experience, and patience,




Thomas

[AlbanRampon]

Hello Thomas,

You've been using a hack that could be very dangerous and may prevent your machine from booting again.
You have forced the old driver architecture on a new Windows 10. The reason this has worked on some machines could be because they use outdated graphics driver (made for previous versions of Windows 7 or 10)... until the graphics vendor updates their driver to the latest models. At best you will get a festival of blue screens.
Because this HP platform is using an Intel 6th generation GPU, which is fairly recent, this can happen. That's why I am unable to advise you how to force install the wrong driver on that machine.

Windows 10 is designed to change the DisplayLink driver architecture at OS upgrade by removing the old and installing the new.


This most likely stopped working because there isn't a wireless linked established.
If you look in Device Manager without hack, you will see a wireless device without driver and no DisplayLink video interface.
Because there's no wireless link, the DisplayLink chip isn't on the USB, so no way to send pixels.
https://support.displaylink.com/know...rticles/942862

Kind regards,
Alban