Surface Pro [1796 model] multiple monitors surface dock // d6000 dock issues - Page 2

surfacePro123 · 05-30-2018, 11:06 AM

thanks again for trying to help

https://imgur.com/qxHmCg5

AlbanRampon · 05-30-2018, 12:07 PM

Alright, can you try the following driver?
https://downloadcenter.intel.com/dow...Windows-15-60-

You MUST use the ZIP file and go through Device Manager to manually select the driver.
Here is the process:
https://www.intel.com/content/www/us...s-drivers.html

The second number is the branch. The first is the level of graphics supported and the last is the driver version.
The 20 branch you use is newer than the 60 where the OpenGL bug was fixed, but they might have regressed the change by mistake.
If everything works fine on 60, then the issue comes from the graphics driver.
If it still doesn't work on 60, then the most likely candidate would be the application as we have verified the fix on the 60 branch in our labs and with multiple users.

Kind regards,
Alban

surfacePro123 · 05-30-2018, 01:00 PM

Thanks for the help. so its an older driver? is that ok to use? will it cause me other problems?

AlbanRampon · 05-30-2018, 01:03 PM

The driver branch you are using today did not exist when your computer was manufactured.
It had to be shipped with a previous generation driver.

05-30-2018, 12:07 PM	#12
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Alright, can you try the following driver? https://downloadcenter.intel.com/dow...Windows-15-60- You MUST use the ZIP file and go through Device Manager to manually select the driver. Here is the process: https://www.intel.com/content/www/us...s-drivers.html The second number is the branch. The first is the level of graphics supported and the last is the driver version. The 20 branch you use is newer than the 60 where the OpenGL bug was fixed, but they might have regressed the change by mistake. If everything works fine on 60, then the issue comes from the graphics driver. If it still doesn't work on 60, then the most likely candidate would be the application as we have verified the fix on the 60 branch in our labs and with multiple users. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

05-30-2018, 01:03 PM	#14
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	The driver branch you are using today did not exist when your computer was manufactured. It had to be shipped with a previous generation driver. __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

05-30-2018, 11:06 AM	#11
surfacePro123 Junior Member Join Date: Apr 2018 Posts: 7	thanks again for trying to help https://imgur.com/qxHmCg5

05-30-2018, 01:00 PM	#13
surfacePro123 Junior Member Join Date: Apr 2018 Posts: 7	Thanks for the help. so its an older driver? is that ok to use? will it cause me other problems?