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Old 04-19-2010, 11:08 PM   #1
Adrock
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Default Macbook hangs waking from sleep with 10.6.3

I have a Macbook Pro running 10.6.3-

When my second monitor is connected, my computer hangs when waking from sleep EVERY TIME.

I contacted support 2 weeks ago. No word yet on a fix..?

When will DisplayLink support 10.6.3?? It is unusable with the latest Mac OS update.
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Old 04-21-2010, 04:37 PM   #2
Islanti
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I also see my machine fail to wake from sleep.

My proceedure:
  1. Disconnect DisplayLink and Displayport -> DVI attached monitor.
  2. Wait for Mac desktop to refresh / recover to normal (windows on ext. monitors are moved to MacBook Pro display).
  3. Close lid.
  4. Open laptop later. Frequently laptop won't respond and has to be power cycled.
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Old 04-26-2010, 02:46 PM   #3
MCV
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Now I have this problem too but it didn't start until in installed the 1.6 beta 2 driver.
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MacBook Pro 6,2 // Core i7 2.66GHz // 8GB RAM
Dual 24" Samsung 2494SW monitors -- one via DisplayPort, one via ViBook+
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Old 04-27-2010, 02:53 AM   #4
MCV
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Reinstalled 1.6 beta 1 and the problem is gone...
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Old 04-27-2010, 09:56 AM   #5
Carlo
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MCV can you please send us the logs created with beta2 right after the issue has happened?

Please use the tool at http://www.displaylink.com/support/ask_question.php

Thank you,
Carlo
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Old 04-27-2010, 02:29 PM   #6
MCV
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Do you want system.log or CrashReporter logs? Or both?
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Dual 24" Samsung 2494SW monitors -- one via DisplayPort, one via ViBook+
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Old 04-27-2010, 08:43 PM   #7
Carlo
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Default Logs

Sorry I gave you the wrong link, the right one is http://www.displaylink.com/support/ticket.php?id=269

The Mac debug tool collects all the useful logs (including DisplayLink ones) and gives a snapshot of the HW/SW configuration, which can be very useful when we try to reproduce an issue.
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Old 04-28-2010, 11:20 PM   #8
Carlo
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I got some logs from Mike, some useful information there but no direct explanation.

I *think* it's a timing issue as the only machine we can reproduce this issue on is a very first generation MBP when quickly waking it from sleep.
This would explain why only different versions can introduce or resolve this issue.

Anyway, if anyone has more logs about this issue please send them to us. It's important to know if we have one or more different issues.
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Old 05-01-2010, 02:42 AM   #9
MCV
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Carlo -- where should I send this .zip file? Do you want to PM me your email address?
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MacBook Pro 6,2 // Core i7 2.66GHz // 8GB RAM
Dual 24" Samsung 2494SW monitors -- one via DisplayPort, one via ViBook+
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Old 05-04-2010, 04:58 PM   #10
MCV
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I created a new user account and now this is happening all over again. Mac goes to sleep, laptop screen and displayport screen come back on but system is frozen. Displaylink screen stays black.

Currently using 10.6.3 with 1.6 beta 1 driver.
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