Probox SmartDock with Sony VAIO Duo 13 SVD132: no display on HDMI port

jjkao · 09-04-2014, 12:53 AM

I just bought a Probox SmartDock HV1-U60D2L (Window 8.1) for my
Sony VAIO Duo 13 SVD132 notebook, but no display from the HDMI port, but
OK from the DVI port for the same monitor.

Your kindly helps to resolve this problem will be very much appreciated.

-- jjkao

JamesH · 09-04-2014, 03:07 PM

Hi,

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James

09-04-2014, 12:53 AM	#1
jjkao Junior Member Join Date: Sep 2014 Posts: 1	Probox SmartDock with Sony VAIO Duo 13 SVD132: no display on HDMI port I just bought a Probox SmartDock HV1-U60D2L (Window 8.1) for my Sony VAIO Duo 13 SVD132 notebook, but no display from the HDMI port, but OK from the DVI port for the same monitor. Your kindly helps to resolve this problem will be very much appreciated. -- jjkao

09-04-2014, 03:07 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, As soon as the issue is seen please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop. Thanks, James