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Old 11-25-2023, 09:35 PM   #1
filipepretoalves
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Default Macbook Air M2 is not working with 2 screens

Hello,

I have the dock ‎D3908-giq from GIQ. It worked well since May 2023 and suddenly it's not working anymore.

I didn't do anything that could change the behavior of the dock except today I had a completely 0% battery. After charging the Mac, it stopped detecting the 2 screens or even just 1.
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Old 11-27-2023, 09:09 AM   #2
Socketlol
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It happened the same to me, on friday I had 2 monitors working, and today, I think probably after an update, the DisplayLink manager does not detect any monitor, not even if I just connect 1 of them.
I'm using Mac OS Ventura 13.6 and DisplayLink manager 1.10.0, I tried to uninstall and install again and didn't work.
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Old 11-27-2023, 09:59 AM   #3
KatarzynaCzaja
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Hello,

Please collect and send us logfiles that will show us a bit more about your setup.
The insruction is in the last link in my signature (4th link).

You can attach the logfiles to your response here or send the file with brief problem description to technical-enquiries@synaptics.com for faster assistance.
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