Help with a 13" Macbook Pro M2

AlbanRampon · 09-12-2023, 11:30 AM

Hello Mike,

The DisplayLink Manager software needs and works in tandem with a DisplayLink chip in the docking station.
This dock model doesn't look like it is featuring our technology and that's why you don't get a prompt as there is no chip detected. Therefore, installing the app has no function.
I can only suggest you replace your dock with a dock featuring Synaptics' DisplayLink technology so you can get more than one external display on this machine.

We have a page with a selection of products. If you have one or several preferred brands, let me know and I can look at a suitable product in their portfolio.

Regards,
Alban

09-12-2023, 11:30 AM	#3
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello Mike, The DisplayLink Manager software needs and works in tandem with a DisplayLink chip in the docking station. This dock model doesn't look like it is featuring our technology and that's why you don't get a prompt as there is no chip detected. Therefore, installing the app has no function. I can only suggest you replace your dock with a dock featuring Synaptics' DisplayLink technology so you can get more than one external display on this machine. We have a page with a selection of products. If you have one or several preferred brands, let me know and I can look at a suitable product in their portfolio. Regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution