Screen keeps freezing

[klober1]

I have a Targus USB-C Universal Dual Video 4k docking station running version 1.1 of displaylink and all screens, including my laptop Macbook air randomly freeze.
easy to reset by unplugging the dock but very annoying.

[stephenel]

Mac Mini M1 (Sonoma 14.3)
Plugable Adapter w/DisplayLink (connected to Mac mini via USB-C)
DisplayLink Manager 1.6.1 (Build 59.135)
3x Benq 27" 2K Displays (2 connected through adapter)
Center Display directly connected to Mac Mini
Left/Right Displays connect via HDMI through adapter
Sonoma 14.3

Displays running through adapter started freezing right after MacOS update to 10.3.

When screen freezes, quitting DisplayLink Manager causes Mac "spinning beachball". Can't force quit from Apple Menu. Must open Activity Monitor to force quit. Relaunch of Displaylink Manager restarts displays but freeze again after a few minutes of use.

Waiting for Support to respond...

[hans.glueck]

Originally Posted by klober1

I have a Targus USB-C Universal Dual Video 4k docking station running version 1.1 of displaylink and all screens, including my laptop Macbook air randomly freeze.
easy to reset by unplugging the dock but very annoying.

I got the same problem...

[TonyS]

Pluggable Dock.
2 External Monitors
M1 Macbook Pro @ 14.4

I have started to get screen freezing when operating in clamshell mode but ONLY when screensharing an entire monitor over Zoom.

[davss]

After a long sleep when I wake up my MacBook Air M1 2020 it gets unusably slow, jerky mouse and DL icon top right corner gets a spinning wheel when hover the mouse cursor over it - unable to get into the DL's options anymore.

https://share.icloud.com/photos/048Q...5vr7tPwh3RkRDg

Absolutely no changes to configuration or software on my Mac and only upgraded the DL. It's happened already more than once and last time after 10-15 minutes the crashed DL managed to restart itself somehow and everything started to work fine after that so it's 100% DL's fault - some memory leak etc.

EDIT 22/03/204 - I wasn't able to wake my MBA at all yesterday morning and had to hard reboot it by holding the power button on.

MacBook Air M1 2020
macOS 14.3.1 (23D60)
DL drivers 1.10.1 (build 93)

[heyman]

Originally Posted by TonyS

Pluggable Dock.
2 External Monitors
M1 Macbook Pro @ 14.4

I have started to get screen freezing when operating in clamshell mode but ONLY when screensharing an entire monitor over Zoom.

This is my exact same issue. I've downloaded 1.9 and will see how that works

[heilai]

Recently started experiencing this and it's terribly annoying!

M2 + Sonoma 14.0
Targus USB-C DV4K Docking Station (DOCK190USZ)
DisplayLink 1.10.0
Zoom 5.17.11 (latest)

I am experiencing frequent freezes when sharing a Window on Zoom.

Just updated DisplayLink to 1.10.1 and scheduled the update to Sonoma 14.4.1 for tonight. Fingers crossed.

[heilai]

Originally Posted by heilai

Just updated DisplayLink to 1.10.1 and scheduled the update to Sonoma 14.4.1 for tonight. Fingers crossed.

this combination of updates did NOT resolve the issue.

[estecomoes]

ive got the same issue

[DanielSznicer]

https://support.displaylink.com/know...to-displaylink

Originally Posted by stephenel

Mac Mini M1 (Sonoma 14.3)
Plugable Adapter w/DisplayLink (connected to Mac mini via USB-C)
DisplayLink Manager 1.6.1 (Build 59.135)
3x Benq 27" 2K Displays (2 connected through adapter)
Center Display directly connected to Mac Mini
Left/Right Displays connect via HDMI through adapter
Sonoma 14.3

Displays running through adapter started freezing right after MacOS update to 10.3.

When screen freezes, quitting DisplayLink Manager causes Mac "spinning beachball". Can't force quit from Apple Menu. Must open Activity Monitor to force quit. Relaunch of Displaylink Manager restarts displays but freeze again after a few minutes of use.

Waiting for Support to respond...

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com
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