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Old 09-05-2018, 07:23 AM   #5
AlbanRampon
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Hello Floris,

Here are traces that might be helpful to find the root-cause the problem. Could you attach these ETLs to the thread or, if too big, send a link to the cloud storage of your choice so this can be downloaded and handed over to Microsoft? The email address is technical_enquiries@displaylink.com.
Please mention context and reference 28632 so the person picking up your ticket knows what to do with it straight away as I'm on holidays for a few days.

Turn on tracing on the “server”
- Open Admin command prompt and enter this:
Netsh trace start filesharing tracefile=c:\filesharing.etl

Turn on tracing on the “client”
- Open Admin command prompt and enter this:
Netsh trace start netconnection tracefile=c:\netconnection.etl
- Repro issue: Try connecting to the server
- Stop tracing:
Netsh trace stop

- Stop tracing on Server:
Netsh trace stop

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

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