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09-05-2018, 07:23 AM | #5 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello Floris,
Here are traces that might be helpful to find the root-cause the problem. Could you attach these ETLs to the thread or, if too big, send a link to the cloud storage of your choice so this can be downloaded and handed over to Microsoft? The email address is technical_enquiries@displaylink.com. Please mention context and reference 28632 so the person picking up your ticket knows what to do with it straight away as I'm on holidays for a few days. Turn on tracing on the “server” - Open Admin command prompt and enter this: Netsh trace start filesharing tracefile=c:\filesharing.etl Turn on tracing on the “client” - Open Admin command prompt and enter this: Netsh trace start netconnection tracefile=c:\netconnection.etl - Repro issue: Try connecting to the server - Stop tracing: Netsh trace stop - Stop tracing on Server: Netsh trace stop Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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