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Old 08-08-2013, 12:54 AM   #1
Jabka
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Default Asus Varidrive with Asus Zenbook Touch UX31A Display issue

Hi,

Just received my Asus Varidrive... after connecting it to my Asus Zenbook Touch UX31A everything seems to work (LAN, USB hub, DVD drive) besides the display extension...

With or without the DisplayLink software I downloaded from here http://www.displaylink.com/support/downloads.php, I always get the same image (a sort of chessboard with white and black squares) on my secondary screen (see attached).

I tried to connect my secondary monitor through VGA or HDMI but with the same result...

I'm running Windows 8, updated the BIOS to the latest version available (219) and updated the Intel HD Graphics 4000 drivers to the latest version available on Intel's website (9.18.10.3165).

When firing up the DisplayLink Support Tool and running the System Compatibility Check, everything seems to 'Pass':

Pass: Basic mode support
Pass: Device attached
Pass: Device started correctly
Pass: Graphics driver date
Pass: WEI is above recommended 3
Pass: No Other USB graphics software installed

Any idea, because now I'm getting stuck... Unfortunately, Varidrive support on the Asus website is close to inexistent...

I'm also including the logs of the diagnostic tool.

Any help would be more than welcome.

Thanks.
Attached Images
File Type: jpg WP_20130808_002.jpg (113.0 KB, 12 views)
Attached Files
File Type: zip BE-ADAMJAR-03_20130808_012721.zip (497.8 KB, 2 views)
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Old 08-09-2013, 03:18 PM   #2
Jabka
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Am I really the only one in the world with that weird issue ???
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Old 08-09-2013, 05:33 PM   #3
JamesH
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Hi,

I'm looking into this and will get back to you when I hear more.

Thanks,
James
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Old 08-14-2013, 07:08 PM   #4
Orangeish
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I am have an identical issue with a UX32VD and the Asus Varidrive. Right down to the checkered display.
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Old 08-14-2013, 09:06 PM   #5
JamesH
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Hi,

Can you attach the logs from your setup?

Details on how can be found here:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
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Old 08-15-2013, 03:39 PM   #6
Orangeish
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Quote:
Originally Posted by JamesH View Post
Hi,

Can you attach the logs from your setup?

Details on how can be found here:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
I've attached logs and a photo of the checkerboard pattern.

If it matters, this is the second Varidrive I tried. I experienced the same problems with the first one, which ASUS RMA'd for me.

This is the replacement unit.
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File Type: jpg checkerboard.jpg (105.7 KB, 5 views)
Attached Files
File Type: zip ASUS-UX32_20130815_101538.zip (348.1 KB, 2 views)
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Old 10-26-2014, 05:55 PM   #7
Hendrik
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Default Asus Varidrive VGA problem

Hi,

I just have bought an Asus Varidrive in order to connect a VGA monitor to my Asus UX32LN laptop running Windows 8.1.

Unfortunately, I haven't managed to get the VGA monitor up and running. It always shows a "chessboard" screen instead of my desktop.

I even have uninstalled DisplayLink software followed by the clean up tool, reinstalled the latest DL Version, rebooted and the attached the Varidrive. No improvement. Windows does not recognise a second display.

Any help would be appreciated - I would not like to return the dock as VGA display capability is the reason why I bought it in the first place.

My setup:
DisplayLink driver version: 7.7.57957.0
USB host controller driver version: 6.3.9600.17238
DisplayLink USB Graphic Device is recognised and shows, that it is linked to USB 3.0
Compatibility check of the DL Support Tool passes OK (all green).
My Asus Laptop UX32LN has two built in grafic devices:
> NVIDIA Geoforce 840M (driver 9.18.13.3235 Dated 2014/01/07)
> Intel(R) HD Graphics Family (driver 10.18.10.3960 Dated 2014/09/29)

I can provide DL support Files package if needed for review.

Kind regards,
Hendrik
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Old 10-29-2014, 07:42 PM   #8
Hendrik
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Unhappy Any help World be appreciated

Is Asus having a compatibility problem with ist own products? Is the chessboard screen a typical sign for not recognizing a connected display?
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Old 10-30-2014, 11:37 AM   #9
Wim
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Quote:
Originally Posted by Hendrik View Post
Hi,

I just have bought an Asus Varidrive in order to connect a VGA monitor to my Asus UX32LN laptop running Windows 8.1.

Unfortunately, I haven't managed to get the VGA monitor up and running. It always shows a "chessboard" screen instead of my desktop.

I even have uninstalled DisplayLink software followed by the clean up tool, reinstalled the latest DL Version, rebooted and the attached the Varidrive. No improvement. Windows does not recognise a second display.

Any help would be appreciated - I would not like to return the dock as VGA display capability is the reason why I bought it in the first place.

My setup:
DisplayLink driver version: 7.7.57957.0
USB host controller driver version: 6.3.9600.17238
DisplayLink USB Graphic Device is recognised and shows, that it is linked to USB 3.0
Compatibility check of the DL Support Tool passes OK (all green).
My Asus Laptop UX32LN has two built in grafic devices:
> NVIDIA Geoforce 840M (driver 9.18.13.3235 Dated 2014/01/07)
> Intel(R) HD Graphics Family (driver 10.18.10.3960 Dated 2014/09/29)

I can provide DL support Files package if needed for review.

Kind regards,
Hendrik
Your problem is the same as this thread. I've merged it into this thread.

Wim
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