Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 03-10-2020, 10:01 AM   #1
Harters
Junior Member
 
Join Date: Mar 2020
Posts: 5
Question D6000 Display Issue - 640x480 low res

Hi. I needed to use 2 monitors connected to my new laptop so I bought a D6000.

I downloaded the drivers from displaylink, connected it all up and for a few months everything was fine

Monitors are 4 month old JVC LT-24CM69BE
Laptoip is a 6 month old Lenovo V330 running Windows 10 pro 64 bit
Graphics adapter is an Intel 620

I connect to the laptop using the USB-C connector and then use 2 x HDMI-D to HDMI cables to connect the dock to the two screens

Today however both monitors have started up in 640x480 mode. I cannot change display resolution in display settings as it is greyed out.

After many hours searching the web I figured maybe I have corrupt EDID files on my monitors I used a tool to create EDID overrides but that changed nothing - i can change the name of my monitors and see the changes in display settings but still no resolution options show.

So back to basics and so I disconnected the d6000 and swapped to a striaght HDMI to HDMI from monitor to laptop and all is good again.

I have updated the d6000 firmware using the utility, updated drivers, removed the device completely from my devices in device manager and re-installed it all but still if I connect the d6000 my screens revert to low res which is really annoying.

I've seen others with the same issue but not really a set of instructions how to resolve this.

Thanks VERY much in advance as i'd really like to keep using the D6000 as it is handy and has been fine for last few months plus a really need the 2 screens daily.

I just ran the log collection tool and loaded the log to here

Edit: I just connected one monitor to the HDMI port on the D6000 and that is fine so the issue is related just to the DP ports as far as I can tell
Attached Files
File Type: zip DL_Windows_Logs_20200310_100752.zip (2.04 MB, 1 views)

Last edited by Harters; 03-10-2020 at 10:48 AM. Reason: upload log file
Harters is offline   Reply With Quote
 

Tags
640x480, d6000, low resolution

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 09:46 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.