HP3005PR on Windows 7

ScHAmPi · 12-15-2017, 02:14 PM

Hello lads and lasses,

I'm trying to setup an hp3005pr on my laptop. The laptop is running Windows 7. I've tried a lot of things but I can't seem to get it to work. The USB hub works fine, but I can't get anything on the HDMI screen I have connected to the dock. It seems like the GigEthernet doesn't work either.

I've tried:

Installing the driver from the internal memory of the dock itsself
Installing the latest driver from HP
Installing your latest driver
Tried an older driver
Tried with all ports on my laptop (all three of them have USB3.0)
Cleaning using your cleaning tool, rebooting, reïnstalling, rebooting
Tried another laptop with Windows 10 creators update... no luck either.

The dock shows up in device manager in Portable Devices but not in display adapters. As a result DisplayLink manager shows a disconnected icon.

I ran Windows updates and my system is up-to-date. The intel HD graphics and USB 3.0 host controller drivers are also up-to-date.

Attached you'll find the support logs for each of the ports I tested.

Any ideas?

Thanks in advance for the feedback.

Kind regards,
ScHAmPi.

Wim · 12-17-2017, 10:07 AM

Hi

I've looked at the logs, and these show that no DisplayLink device is being found on the USB bus (see Syetem Details.txt at the bottom of the file). You can check this yourself in device manager using the article below:

http://support.displaylink.com/knowl...-at-all-or-i-g

Wim

ScHAmPi · 12-17-2017, 02:16 PM

Thanks for the response Wim.

What do you think causes that?

The dock is detected on the laptop because it's shown in dev manager as portable device. I found more details in one of the files in the zip I attached in my first post too (DevManView.html):

So the dock is being detected but it's not recognized as a displaylink device?

ScHAmPi · 12-28-2017, 11:58 AM

Anyone?

Also... happy holidays

.

AlbanRampon · 01-02-2018, 12:49 PM

Hello Schampi,

You indeed see a mass storage device but no graphics adapter, no Ethernet adapter and no audio driver.
HP would have designed their docking station using one of the USB port to embed a USB storage key.
It could be the USB 3.0 subsystem which is dead, it could be the cables, it could be the port, it could be an issue with the power supply, a damaged pin... This requires the hardware to get a real root cause.

At this stage, I would recommend contacting the manufacturer, HP, for hardware support.
There's no DisplayLink chip detected connected to the computer, so Windows doesn't invoke DisplayLink driver. The problem occurs before the driver.

Kind regards, and I wish you a prosperous year!
Alban

ScHAmPi · 01-02-2018, 03:02 PM

Hello Alban,

Thanks for the response. The HP warranty has run out unfortunately. I'll see if I can find another USB 3 cable. But I guess it has passed on to electronics heaven. Probably not much servicing to do on things like this but at the same time I'm a bit surprised that it died only partially.

Kind regards,
Brecht.

01-02-2018, 12:49 PM	#5
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello Schampi, You indeed see a mass storage device but no graphics adapter, no Ethernet adapter and no audio driver. HP would have designed their docking station using one of the USB port to embed a USB storage key. It could be the USB 3.0 subsystem which is dead, it could be the cables, it could be the port, it could be an issue with the power supply, a damaged pin... This requires the hardware to get a real root cause. At this stage, I would recommend contacting the manufacturer, HP, for hardware support. There's no DisplayLink chip detected connected to the computer, so Windows doesn't invoke DisplayLink driver. The problem occurs before the driver. Kind regards, and I wish you a prosperous year! Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

12-17-2017, 10:07 AM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Hi I've looked at the logs, and these show that no DisplayLink device is being found on the USB bus (see Syetem Details.txt at the bottom of the file). You can check this yourself in device manager using the article below: http://support.displaylink.com/knowl...-at-all-or-i-g Wim

12-17-2017, 02:16 PM	#3
ScHAmPi Junior Member Join Date: Dec 2017 Posts: 5	Thanks for the response Wim. What do you think causes that? The dock is detected on the laptop because it's shown in dev manager as portable device. I found more details in one of the files in the zip I attached in my first post too (DevManView.html): So the dock is being detected but it's not recognized as a displaylink device?

12-28-2017, 11:58 AM	#4
ScHAmPi Junior Member Join Date: Dec 2017 Posts: 5	Anyone? Also... happy holidays .

01-02-2018, 03:02 PM	#6
ScHAmPi Junior Member Join Date: Dec 2017 Posts: 5	Hello Alban, Thanks for the response. The HP warranty has run out unfortunately. I'll see if I can find another USB 3 cable. But I guess it has passed on to electronics heaven. Probably not much servicing to do on things like this but at the same time I'm a bit surprised that it died only partially. Kind regards, Brecht.