09-14-2015, 07:59 PM | #1 |
Junior Member
Join Date: Sep 2015
Posts: 2
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Windows 7 - display not working
I'm using this software with a Dell D3100 and a Latitude 3550 laptop. I have installed the latest display driver and driver for the docking station. I'm unable to get the image to output through either the display port or hdmi port (using a hdmi to dvi adapter). Usb and Lan are working fine, it's just the image that doesn't want to output to the monitor. I even set the laptop to duplicate image as a test, but no luck.
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09-15-2015, 01:35 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you attach the output of this tool? http://support.displaylink.com/knowl...to-displaylink Thanks, James |
09-18-2015, 06:57 PM | #3 |
Junior Member
Join Date: Sep 2015
Posts: 2
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Thank you for the help. As requested, I have attached the results of the support tool.
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09-21-2015, 03:22 PM | #4 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you try these steps? 1. Disconnect your dock 2. Uninstall DisplayLink software 3. Run the cleaner tool from here http://www.displaylink.com/downloads/sla.php?fileid=121 4. Install DisplayLink software 5. Reconnect your dock Thanks, James |
12-06-2015, 08:06 PM | #5 |
Junior Member
Join Date: Dec 2015
Posts: 1
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Can't uninstall
I upgraded to Win 10, but didn't see an advantage, so I reverted to Win 7. My Targus USB 3.0 Superspeed Dual Video Docking Station with Power (ACP71USZ) on a Dell Inspiron 14z worked fine. When Win 7 restored, the docking station did not appear and my external monitor was unavailable. I tried the above procedure, but when I try to uninstall I get "The feature you are trying to use is on a network resource that is unavailable". When I try to download the Display Link Cleaner Tool I get "This webpage is not available".
This is my first post and I need help. Thanks, JT |
12-08-2015, 10:00 AM | #6 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello JT, please start your own thread as adding to something unrelated is confusing to other members and makes it difficult to follow.
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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