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Old 09-14-2017, 01:42 PM   #1
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Join Date: Sep 2017
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Angry Displaylink not working following windows 10 update

Can anyone help, I've been scouring the internet for help and can't find a single solution that works yet.
I have been running very successfully two Fujitsu Displaylink Adapters s26391-F6099-L400 (I realise are old) on a company Toshiba Ultrabook running intel i5-6300 and onboard HD graphics 520.

The company recently sent over an update to the OS build to 14393.1593 and since then I cannot get them to work. They show up in Device Manager under Display Adapters as a USB display adapter (Properties confirm these are the DisplayLink adapters) I also have display link in the task bar running driver version 8.3.1905.0. Yet when I try to detect my screens I get nothing. I have tried uninstalling and reinstalling drivers, I've tried installing third party software such as Actual multiple Monitors and still no luck.

As this is a company build I can't roll back. does anyone have any suggestions?

Thank you
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Old 09-14-2017, 01:57 PM   #2
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Location: Cambridge, UK
Posts: 1,654

Looking at some photos from the Internet, it looks like it could be a mass-storage/auto-install device as described in: http://support.displaylink.com/knowl...rticles/942862

To be sure, like for everyone else, I would need the logs.
The last link in my forum signature indicates how to use the customer support tool. You can then upload the ZIP file here for analysis.

Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

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displaylink, not working, windows10

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