Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 03-19-2015, 02:59 AM   #1
gusegruv
Junior Member
 
Join Date: Mar 2015
Posts: 4
Default Problems with 710S Mac 10.9.5

Hello it's been some time and I cannot get my monitor to display right.

My 24 inch screen layout appears on the 710s and the 710s size appears on my 24 inch screen
This happened after I upgraded to 10.9.5
gusegruv is offline   Reply With Quote
Old 03-20-2015, 09:45 AM   #2
ChristianP
Senior Member
 
ChristianP's Avatar
 
Join Date: Apr 2011
Posts: 280
Default

It could be a display persistence problem.
I suggest to uninstall the driver, reset display persistence and re-install 2.4b1 driver.
In order to reset display persistence you could try the following procedure:

Delete first global preferences - Running in a Terminal the following commands:

sudo rm -f /Library/Preferences/com.apple.windowserver.plist
sudo rm -f /Library/Preferences/com.apple.windowserver.plist.*
sudo rm -f /Library/Preferences/com.displaylink.plist
sudo rm -f /Library/Preferences/com.displaylink.plist.*
sudo rm -f /Library/Preferences/.GlobalPreferences.plist
sudo rm -f /Library/Preferences/.GlobalPreferences.plist.*
sudo rm -f /private/var/db/.com.apple.iokit.graphics
sudo rm -f /private/var/db/.com.apple.iokit.graphics.*

Then you can delete user preferences. This must be executed for each user (replacing $username with the specific usernames)


sudo rm -f /Users/$username/Library/Preferences/ByHost/com.apple.windowserver.*.plist
sudo rm -f /Users/$username/Library/Preferences/ByHost/com.apple.windowserver.*.plist.*
sudo rm -f /Users/$username/Library/Preferences/.GlobalPreferences.plist
sudo rm -f /Users/$username/Library/Preferences/.GlobalPreferences.plist.*
sudo rm -rf /Users/$username/Library/Preferences/Caches

and if needed you can try resetting NVRAM. Running
sudo nvram -c

Note that some of the files listed may not exist on your machine.

Hope this helps otherwise please use the the log tool :

http://www.displaylink.com/support/ticket.php?id=269

and attach the logs here or send them through

http://www.displaylink.com/support/ask_question.php
ChristianP is offline   Reply With Quote
Old 03-21-2015, 12:01 AM   #3
gusegruv
Junior Member
 
Join Date: Mar 2015
Posts: 4
Default

Still not working correctly.


Attached log files
Attached Files
File Type: zip Studio’s Mac Pro_20150320_185437.zip (1.32 MB, 1 views)
gusegruv is offline   Reply With Quote
Old 03-22-2015, 09:12 AM   #4
Carlo
Mac Team
 
Join Date: Feb 2009
Posts: 606
Default

Hi Gusegruv,

Can you check if the layout is in mirror?
Go to System Preferences->Displays->Arrangement and deselect mirror mode if it's not what you want to use.

Best regards,
Carlo
Carlo is offline   Reply With Quote
Old 03-25-2015, 12:27 AM   #5
gusegruv
Junior Member
 
Join Date: Mar 2015
Posts: 4
Default

No that option was not checked.
gusegruv is offline   Reply With Quote
Old 04-11-2015, 11:43 PM   #6
gusegruv
Junior Member
 
Join Date: Mar 2015
Posts: 4
Default

Quote:
Originally Posted by Carlo View Post
Hi Gusegruv,

Can you check if the layout is in mirror?
Go to System Preferences->Displays->Arrangement and deselect mirror mode if it's not what you want to use.

Best regards,
Carlo

Can any one help me out with this?
gusegruv is offline   Reply With Quote
Old 04-13-2015, 09:20 AM   #7
Carlo
Mac Team
 
Join Date: Feb 2009
Posts: 606
Default

Hi gusegruv,

We can't find something wrong from the logs. Can you please describe more in detail what the problem is. You say

Quote:
Originally Posted by gusegruv View Post
My 24 inch screen layout appears on the 710s and the 710s size appears on my 24 inch screen
This happened after I upgraded to 10.9.5
Do you mean the layout is wrong and monitors are swapped? Or that the resolution on the DisplayLink screen is wrong? Or that the contents are swapped?

What happens if you rearrange the monitors in the Arrangement tab?

Regards,
Carlo
Carlo is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 03:38 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.