Switching between Profiles

[chilango1986]

I just recently purchased my D600 Dock to work with my MacBook Pro 2018 and seems to work fine when I log into one profile but if I want to switch from one profile to another it will not allow me to use the external Monitor. It will display the monitor but I cant get my mouse over to it. If I switch back to the other profile it works fine.

Anyone have an issue like this?

[KatarzynaCzaja]

Hello,

If you are running Catalina 10.15.4 please make sure to install this driver: https://www.displaylink.com/downloads/file?id=1552

Also once you install it - or if you already have it installed:
Make sure that you run the DisplayLink Manager when you log in to the user where you screen is not working correctly. The application works per user, not per system so each user has to have it turned on manually.
If by any chance you cannot start DisplaLink Manager on the second user make sure to close it on the original one where everything works. You can close it in the right top corner of your screen - you will see monitors icon, if right-clicked it will give an option to Exit.
Then, return to the second user and start the application there.