08-03-2017, 06:39 PM | #1 |
Junior Member
Join Date: Aug 2017
Posts: 1
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Display link networkadapter NCM not started
Hello,
after having installed the latest driver (DisplayLink USB Graphics Software for Windows (8.2 M3)) from the DL support for my new lenovo ultra dock 3.0 my ethernet connection is down. The device manager says: I try to translate: Events--> 03.08.2017 19:23:29 Device not started (dlcdcncm) Information--> When starting device USB\VID_17E9&PID_4340&MI_05\7&25b7b0c9&0&0005 ia problem occured driver name: oem37.inf Via get drivers in the cmd shell i got the information (sorry, it's in German) Veröffentlichter Name : oem37.inf Originaldateiname : dlcdcncm.inf Windows-intern : Nein Klassenname : net Anbietername : DisplayLink Corp. Datum : 05.04.2017 Version : 8.2.1629.0 I tried to reinstall the original lenovo driver, which seemed to me older than the DL driver, but my computer would not let me do it. It stated I had already the latest version. Thanks for your help! sto |
08-07-2017, 02:46 PM | #2 |
DisplayLink Tech Support
Join Date: Jan 2017
Location: Cambridge, UK
Posts: 13
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Hi sto,
I'd like you to follow the instructions in the 3rd link of my signature to collect some logs using our DisplayLink Support Tool, This will provide me with some more in depth information to assist in diagnosing the issue. James
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James C DisplayLink Tech Support Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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ethernet device down |
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