Can’t get surround sound

[SakenArBiff]

Hi

I can’t get surround sound in HDMI.

I have a Surface Pro 2 with win 8.1 and a Targus ACP70EU

When I go to Sound, Playback, mark the sound device and “Configure” I can choose Stereo or 5.1 sounds. When I select Stereo all sounds comes out in stereo as expected. But when I select 5.1 only the left and right sound comes out. The center, rear and LFE sounds just disappears.

I have installed all windows updates, all drivers are installed and I have the latest DisplayLink software.

[JamesH]

Hi,

Are you connected through an AV receiver?

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[SakenArBiff]

Hi

Sorry I didn’t see your reply before today. Missed to turn on notification.

Yes it is connected to a surround receiver.

Just for info. The surface also has a mini Display port. Then I use that output to the receiver the surround sounds works fine.

The System Compatibility Check turned out all green. Attaching the log file.

Thanks

[JamesH]

Thanks - apologies - should have asked before - what make and model AV receiver do you have?

[SakenArBiff]

It is a yamaha rx-v620

[JamesH]

Thanks, I've raised this internally for further investigation.

James