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#1 |
Junior Member
Join Date: May 2022
Posts: 1
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I've always had trouble with my D6000 on my Windows laptop. It's worked seamlessly with my Macbook and Chromebox. Today, it looks like the D6000 has decided to stop working completely.
I have two Lenovo monitors plugged into my D6000. I just unplugged from my Chromebox and plugged into my Windows laptop. It made a sound to confirm I plugged in but nothing after that. No monitor being recognized. Typically I can fix this by: 1. Power cycling monitor. 2. Restarting laptop with dock plugged in. Neither of these worked. I tried updating firmware / drivers but everything was up-to-date (per Dell website). I downloaded latest drivers from DisplayLink (April 2022) but that didn't help either. I uninstalled all drivers and reinstalled with installer from Dell website. Still no dice. When plugging in, I still hear the sound. The light goes white but no monitors are found. In Device Manager I see three new USB ports appear but that's it. |
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#2 | |
DisplayLink Tech Support
Join Date: May 2022
Posts: 85
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Can you please contact us directly by sending an email to technical-enquiries@synaptics.com Also we will need logfiles gathered from some computers that experience these problems. Please follow the article How can I report Windows issues to DisplayLink?
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Daniel S DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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