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Old 04-23-2016, 02:03 PM   #11
2MyCloud
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Default All working

New 2.51 driver update did fix it.

I am now running 2 of these monitors on a 12inch MacBook.

http://www.amazon.com/LG-Electronics.../dp/B00JR6GCZA
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Old 04-25-2016, 08:05 AM   #12
Carlo
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2MyCloud does version 2.5.1 work for you?
For paultzirides, this crash is a problem connected to the monitor, not the specific laptop.

About the MB12", if you are using a DisplayLink product without a USB-C port, we've seen issues with the multiport adapter but the smaller USB-C to USB adapter is behaving well.

Kind regards,
Carlo
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Old 05-04-2016, 02:20 PM   #13
paultzirides
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Quote:
Originally Posted by Carlo View Post
About the MB12", if you are using a DisplayLink product without a USB-C port, we've seen issues with the multiport adapter but the smaller USB-C to USB adapter is behaving well.
Carlo, what about power? As I understand it, the USB-C port will allow power into the laptop while data flows in/out. I was hoping for DL dock > Apple Multi-port adapter > 12" MacBook. The issues are that I will need to use the laptop for many hours while "docked", and I need to make sure that I don't run out of juice halfway through. Additionally, the locations in which I use the DL docks both require a wired network connection for stability. Currently, I have a DL dock > MacBook Air, which works flawlessly. If the issues are minimal/negligible on the 12" MacBook, then I really won't worry about picking one up if my employer will spring for it.

If the issues will impact work or make using that setup unstable, then it seems like I may need to stick with my MacBook Air until these issues get sorted out, since I really do need the absolute lightest Mac I can get my hands on that is DL-capable (with all the bells and whistles).

Either way, I feel like the DL team has really done a phenomenal job of getting DisplayLink functioning on Macs with close to 100% parity to Windows. Great job.

Last edited by paultzirides; 05-04-2016 at 02:20 PM. Reason: Tightened up quoted text
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Old 05-09-2016, 10:40 AM   #14
Carlo
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Originally Posted by paultzirides View Post
Carlo, what about power? As I understand it, the USB-C port will allow power into the laptop while data flows in/out. I was hoping for DL dock > Apple Multi-port adapter > 12" MacBook. The issues are that I will need to use the laptop for many hours while "docked", and I need to make sure that I don't run out of juice halfway through. Additionally, the locations in which I use the DL docks both require a wired network connection for stability. Currently, I have a DL dock > MacBook Air, which works flawlessly. If the issues are minimal/negligible on the 12" MacBook, then I really won't worry about picking one up if my employer will spring for it.

If the issues will impact work or make using that setup unstable, then it seems like I may need to stick with my MacBook Air until these issues get sorted out, since I really do need the absolute lightest Mac I can get my hands on that is DL-capable (with all the bells and whistles).

Either way, I feel like the DL team has really done a phenomenal job of getting DisplayLink functioning on Macs with close to 100% parity to Windows. Great job.
Hi Paul,

Thank you for your support. Unfortunately there is still much to do to get where we'd like to be. Unfortunately it's not all in our control.

About the type-C I see the problem, I think the best solution would be a USB-C dock with power delivery and DisplayLink. So you can also save the eye-watering cost of the multiport adapter.

The first docks with power and DL over type-C are going to be available this May as far as I know, but I can't recommend any specific brand.

Regards,
Carlo
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Old 10-10-2016, 02:54 AM   #15
wahlfeld
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Quote:
Originally Posted by Carlo View Post
Hi Paul,

Thank you for your support. Unfortunately there is still much to do to get where we'd like to be. Unfortunately it's not all in our control.

About the type-C I see the problem, I think the best solution would be a USB-C dock with power delivery and DisplayLink. So you can also save the eye-watering cost of the multiport adapter.

The first docks with power and DL over type-C are going to be available this May as far as I know, but I can't recommend any specific brand.

Regards,
Carlo
Hey Carlo,

I have a Macbook 12" 2015 and I'm having problems with DisplayLink v2.6. The keyboard and mouse connected to the dock are working, but no monitor or LAN. The adapter I'm using it an 8Ware brand with usb3 type c charge port, LAN, HDMI and usb 3 regular port.

Am I in the right place to request support?

Thanks,
Curtis
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Old 10-12-2016, 01:18 AM   #16
wahlfeld
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Quote:
Originally Posted by wahlfeld View Post
Hey Carlo,

I have a Macbook 12" 2015 and I'm having problems with DisplayLink v2.6. The keyboard and mouse connected to the dock are working, but no monitor or LAN. The adapter I'm using it an 8Ware brand with usb3 type c charge port, LAN, HDMI and usb 3 regular port.

Am I in the right place to request support?

Thanks,
Curtis
Just an update, this works upon restart. If I disconnect and reconnect it often fails, but sometimes works. The only way to fix it is to restart. Ideally it would be good if I didn't have to restart almost every time I reconnect to the dock. Is anyone else having a problem like this?

Thanks,
Curtis

Last edited by wahlfeld; 10-14-2016 at 03:30 AM.
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Old 10-17-2016, 10:25 AM   #17
Wim
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Originally Posted by wahlfeld View Post
Hey Carlo,

I have a Macbook 12" 2015 and I'm having problems with DisplayLink v2.6. The keyboard and mouse connected to the dock are working, but no monitor or LAN. The adapter I'm using it an 8Ware brand with usb3 type c charge port, LAN, HDMI and usb 3 regular port.

Am I in the right place to request support?

Thanks,
Curtis
I think this is a separate issue to the one mentioned in this thread. I suspect the issue you are having is that the DisplayLink chip is not always appearing on the USB bus, and only the USB 2.0 devices are being enumerated (which is why your keyboard and mouse work).

This can be debugged using the article below:

http://support.displaylink.com/knowl...at-all-when-co

Wim
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Old 11-07-2016, 08:44 PM   #18
wahlfeld
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Quote:
Originally Posted by Wim View Post
I think this is a separate issue to the one mentioned in this thread. I suspect the issue you are having is that the DisplayLink chip is not always appearing on the USB bus, and only the USB 2.0 devices are being enumerated (which is why your keyboard and mouse work).

This can be debugged using the article below:

http://support.displaylink.com/knowl...at-all-when-co

Wim
I had a look at that link and it didn't really help. I've attached some information when the drivers are working compared to when they're not.

Working:
https://i.imgur.com/6k00952.jpg

Not working:
https://i.imgur.com/wB9dWn1.jpg

Here's the full set of system information on the USB buses:

Code:
USB 3.0 Bus:

  BSD Name:	en2
  Host Controller Driver:	AppleUSBXHCIWPT
  PCI Device ID:	0x9cb1 
  PCI Revision ID:	0x0003 
  PCI Vendor ID:	0x8086 

USB3.0 Hub             :

  Product ID:	0x0812
  Vendor ID:	0x2109  (VIA Labs, Inc.)
  Version:	91.05
  Speed:	Up to 5 Gb/sec
  Manufacturer:	VIA Labs, Inc.         
  Location ID:	0x14300000 / 3
  Current Available (mA):	1800
  Current Required (mA):	0
  Extra Operating Current (mA):	0
  BSD Name:	en2

USB3.0 Hub             :

  Product ID:	0x0812
  Vendor ID:	0x2109  (VIA Labs, Inc.)
  Version:	90.84
  Speed:	Up to 5 Gb/sec
  Manufacturer:	VIA Labs, Inc.         
  Location ID:	0x14340000 / 5
  Current Available (mA):	1800
  Current Required (mA):	0
  Extra Operating Current (mA):	0
  BSD Name:	en3

Targus USB3.0 DV Dock with Power:

  Product ID:	0x4306
  Vendor ID:	0x17e9  (DisplayLink (UK) Ltd.)
  Version:	0.49
  Serial Number:	10230302
  Speed:	Up to 5 Gb/sec
  Manufacturer:	DisplayLink
  Location ID:	0x14341000 / 13
  Current Available (mA):	1800
  Current Required (mA):	2
  Extra Operating Current (mA):	0
  BSD Name:	en3

USB 10/100/1000 LAN:

  Product ID:	0x8153
  Vendor ID:	0x0bda  (Realtek Semiconductor Corp.)
  Version:	30.00
  Serial Number:	000001000000
  Speed:	Up to 5 Gb/sec
  Manufacturer:	Realtek
  Location ID:	0x14310000 / 4
  Current Available (mA):	1800
  Current Required (mA):	64
  Extra Operating Current (mA):	0
  BSD Name:	en2

USB2.0 Hub             :

  Product ID:	0x2812
  Vendor ID:	0x2109  (VIA Labs, Inc.)
  Version:	91.00
  Speed:	Up to 480 Mb/sec
  Manufacturer:	VIA Labs, Inc.         
  Location ID:	0x14100000 / 2
  Current Available (mA):	1000
  Current Required (mA):	0
  Extra Operating Current (mA):	0

USB2.0 Hub             :

  Product ID:	0x2812
  Vendor ID:	0x2109  (VIA Labs, Inc.)
  Version:	90.80
  Speed:	Up to 480 Mb/sec
  Manufacturer:	VIA Labs, Inc.         
  Location ID:	0x14140000 / 6
  Current Available (mA):	1000
  Current Required (mA):	0
  Extra Operating Current (mA):	0

USB 2.0 Hub:

  Product ID:	0x0101
  Vendor ID:	0x1a40  (TERMINUS TECHNOLOGY INC.)
  Version:	1.11
  Speed:	Up to 480 Mb/sec
  Location ID:	0x14142000 / 7
  Current Available (mA):	1000
  Current Required (mA):	100
  Extra Operating Current (mA):	0

HD Pro Webcam C920:

  Product ID:	0x082d
  Vendor ID:	0x046d  (Logitech Inc.)
  Version:	0.11
  Serial Number:	0AB5DA1F
  Speed:	Up to 480 Mb/sec
  Location ID:	0x14142400 / 11
  Current Available (mA):	1000
  Current Required (mA):	500
  Extra Operating Current (mA):	0

Microsoft USB Optical Mouse:

  Product ID:	0x00cb
  Vendor ID:	0x045e  (Microsoft Corporation)
  Version:	1.00
  Speed:	Up to 1.5 Mb/sec
  Manufacturer:	PixArt
  Location ID:	0x14142300 / 10
  Current Available (mA):	1000
  Current Required (mA):	100
  Extra Operating Current (mA):	0

Wired Keyboard 600:

  Product ID:	0x07f8
  Vendor ID:	0x045e  (Microsoft Corporation)
  Version:	3.00
  Speed:	Up to 1.5 Mb/sec
  Manufacturer:	Microsoft
  Location ID:	0x14142200 / 9
  Current Available (mA):	1000
  Current Required (mA):	100
  Extra Operating Current (mA):	0
Like I said, it will always work after a restart but once unplugged and plugged back in the LAN and monitor will not work; looks like the USB3 bus becomes undetected.

Does anyone have any other suggestions?
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Old 11-13-2016, 10:33 PM   #19
wahlfeld
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Hey all, has there been any updates on this issue?

I imagine the number of support tickets is going to go through the roof is this issue isn't fixed soon since all the new Macbooks only have USBC ports.

If you can please refer to my post(s) above.

Basically upon restart, USB2 and USB3 devices work. If unplugged and replugged then only USB2 devices work.
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Old 11-14-2016, 08:37 AM   #20
Carlo
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Quote:
Originally Posted by wahlfeld View Post
Hey all, has there been any updates on this issue?

I imagine the number of support tickets is going to go through the roof is this issue isn't fixed soon since all the new Macbooks only have USBC ports.

If you can please refer to my post(s) above.

Basically upon restart, USB2 and USB3 devices work. If unplugged and replugged then only USB2 devices work.
Hi Whafield,

It's not clear to me what the USB topology is.
You mentioned DisplayLink Ethernet but it looks like a RealTek USB to Ethernet product is connected.
Also, the DisplayLink device connected is a Targus dock and I'm not sure the 8ware device has actually a DisplayLink chip in it: I have found no reference to DisplayLink drivers in their website.

So I'm wondering how the monitor is connected.
Can you please clarify how everything is connected? Logs would help too: http://support.displaylink.com/knowl...to-displaylink

Best regards,
Carlo
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