Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 12-01-2016, 02:03 PM   #1
Discordia
Junior Member
 
Join Date: Dec 2016
Posts: 1
Default Connecton problem with Philips Brilliance 231p on Windows 10

Hi,

After 15-20 successfull connentions the monitor shows only a black screen. If you wait 3-5 minutes the connection will re-establish. I could reproduce the probelm several times.

tested devices:
Lenovo: X1Carbon, X1Yoga, X260 and T550/T560

On the machine the lateste display link driver 8.0M3 is installed, grapic card and all other drivers are up to date as well.

Windows 10 Version: > 10.0.14393

I have also attached the log files.

Thanks for your help.
Attached Files
File Type: zip log_display_link.zip (1.39 MB, 1 views)
Discordia is offline   Reply With Quote
Old 12-02-2016, 01:41 PM   #2
AlbanRampon
Senior Member
 
AlbanRampon's Avatar
 
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,610
Arrow

Hi Discordia,

Thank you for the details and logs, it's helpful.

I can see the device was interrupted a few times during the flashing before it was completed successfully at the end of your logs.
The device drops from the USB, which meant it stopped responding to the driver. It goes down, then it tries again after resetting the connection.

If the issue persists now it's flashed successfully, may I suggest you try with another USB cable? It may be a power supply issue too as the monitor disappears suddenly before the error occurs.

Kind regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand. Our emails have changed to synaptics.com but our commitment to customers remain the same."

Where to download the latest Windows drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 09:14 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2021, vBulletin Solutions, Inc.