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Old 12-01-2016, 02:03 PM   #1
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Join Date: Dec 2016
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Default Connecton problem with Philips Brilliance 231p on Windows 10


After 15-20 successfull connentions the monitor shows only a black screen. If you wait 3-5 minutes the connection will re-establish. I could reproduce the probelm several times.

tested devices:
Lenovo: X1Carbon, X1Yoga, X260 and T550/T560

On the machine the lateste display link driver 8.0M3 is installed, grapic card and all other drivers are up to date as well.

Windows 10 Version: > 10.0.14393

I have also attached the log files.

Thanks for your help.
Attached Files
File Type: zip log_display_link.zip (1.39 MB, 1 views)
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Old 12-02-2016, 01:41 PM   #2
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Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,610

Hi Discordia,

Thank you for the details and logs, it's helpful.

I can see the device was interrupted a few times during the flashing before it was completed successfully at the end of your logs.
The device drops from the USB, which meant it stopped responding to the driver. It goes down, then it tries again after resetting the connection.

If the issue persists now it's flashed successfully, may I suggest you try with another USB cable? It may be a power supply issue too as the monitor disappears suddenly before the error occurs.

Kind regards,
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand. Our emails have changed to synaptics.com but our commitment to customers remain the same."

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