02-21-2014, 08:19 PM | #1 |
Junior Member
Join Date: Feb 2014
Posts: 3
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No display
I have a Toshiba mobile LCD monitor model PA3923U-2LC3. My computer is a Dell 17 7737 with a GeForce 750M graphics card and Intel integrated graphics for external displays. I am running Windows 8.1 Pro.
I have uninstalled all DisplayLink software, run the cleaner, and reinstalled using the latest driver. I can tell from the power button that the mobile monitor has power. When booting, the mobile monitor flashes with the Windows splash screen, then goes dark. Nothing I have tried will allow me to use the mobile monitor at all. I ran the diagnosis software. It said everything passed. I have attached the log from the system information portion of the diagnosis software. Any help will be greatly appreciated. TIA |
02-24-2014, 07:12 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you try disabling the Nvidia GPU in the BIOS? Thanks, James |
02-24-2014, 07:48 PM | #3 |
Junior Member
Join Date: Feb 2014
Posts: 3
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Phoenix SecureCore BIOS. No disable option for GPU.
BTW, this is a UEFI set up. |
02-28-2014, 05:05 PM | #4 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Ah, sorry I mis-read the original post. Do you have both ends of the Y cable attached to your PC? http://support.toshiba.com/support/m...8#Blank_Screen Thanks, James |
02-28-2014, 05:41 PM | #5 |
Junior Member
Join Date: Feb 2014
Posts: 3
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I tried that to no avail.
I did find a post on this site that advised disabling the GeForce 750M in device manager. That fixed the immediate problem. Do you think DisplayLink will write a fix to the Nvidia problem? Thanks for your help. |
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