Display Adapter Stopped Working

Maxxpower33 · 08-24-2011, 11:31 PM

Hello,

About one year ago I purchased a model UGA-2K-A usb display adapter. It has worked great and I have been very happy with the purchase.

However, today when I went to use it, it did not work. Upon further inspection it seems that the little green light is not even on when plugged in. I have tried several usb cords to eliminate the possibility that it is the cord.

Can you recommend any trouble shooting steps or where to go from here?

Thanks.

jimAH · 09-14-2011, 04:49 PM

I'd recommend you attach the logs http://www.displaylink.com/support/ticket.php?id=269

08-24-2011, 11:31 PM	#1
Maxxpower33 Junior Member Join Date: Aug 2011 Posts: 1	Display Adapter Stopped Working Hello, About one year ago I purchased a model UGA-2K-A usb display adapter. It has worked great and I have been very happy with the purchase. However, today when I went to use it, it did not work. Upon further inspection it seems that the little green light is not even on when plugged in. I have tried several usb cords to eliminate the possibility that it is the cord. Can you recommend any trouble shooting steps or where to go from here? Thanks.

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09-14-2011, 04:49 PM	#2
jimAH Junior Member Join Date: Aug 2010 Posts: 23	I'd recommend you attach the logs http://www.displaylink.com/support/ticket.php?id=269