Video / Music / Media not playing

darkforest · 11-08-2021, 10:35 PM

Hi,

I have had my M1 for about 6 months now and am constantly running into an issue when plugging my mac into the dock hooked up to 2 monitors. Videos on youtube for example or music on spotify etc, do not play. In the case of youtube I will click the video and just get a black screen with a buffering wheel. This only happens when hooked to the dock and everything else works fine, just cannot play any form of media.

To fix the issue I need to restart the computer while hooked to the dock. I have not been able to find a solution to this but it is definitely caused by displayLink, since it never happens when using the laptop on its own.

cebrooks41 · 10-24-2022, 01:37 PM

Hello, Did you ever find a solution for this issue? I have the same problem. Thanks.

bengill27 · 10-24-2022, 06:00 PM

I also have this problem. I wonder if it might be this? https://support.displaylink.com/know...y-on-mac-while I have the issue with most streaming services.

Could someone from DisplayLink advise if a fix will be forthcoming?

KatarzynaCzaja · 10-25-2022, 10:31 AM

Hello,

Unfortunately in MacOS platform the devices using DisplayLink technology do not support HDCP.

Streaming services like iTunes, HBO, Amazon Prime, Netflix or Disney+, YouTube TV, Udemy etc. are using HDCP protected content. Which means that they will not work. This is currently one of the DisplayLink limitations.

In those cases the video would remain black while audio is still playing. Unfortunately this was never meant to work.

Due to limitation on our end it is expected that this feature does not work. We get feedback from many users that it is worth checking other browsers, many that were using Chrome have success with Firefox now. I hear that also changing the hardware acceleration settings in the browser helps.

billho54 · 10-25-2022, 05:18 PM

This thread:
https://www.displaylink.org/forum/sh...&postcount=22\

it worked for me.

11-08-2021, 10:35 PM	#1
darkforest Junior Member Join Date: Nov 2021 Posts: 1	Video / Music / Media not playing Hi, I have had my M1 for about 6 months now and am constantly running into an issue when plugging my mac into the dock hooked up to 2 monitors. Videos on youtube for example or music on spotify etc, do not play. In the case of youtube I will click the video and just get a black screen with a buffering wheel. This only happens when hooked to the dock and everything else works fine, just cannot play any form of media. To fix the issue I need to restart the computer while hooked to the dock. I have not been able to find a solution to this but it is definitely caused by displayLink, since it never happens when using the laptop on its own.

10-24-2022, 01:37 PM	#2
cebrooks41 Junior Member Join Date: Oct 2022 Posts: 2	Youtube not working or buffering long periods of time Hello, Did you ever find a solution for this issue? I have the same problem. Thanks.

10-25-2022, 10:31 AM	#4
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Hello, Unfortunately in MacOS platform the devices using DisplayLink technology do not support HDCP. Streaming services like iTunes, HBO, Amazon Prime, Netflix or Disney+, YouTube TV, Udemy etc. are using HDCP protected content. Which means that they will not work. This is currently one of the DisplayLink limitations. In those cases the video would remain black while audio is still playing. Unfortunately this was never meant to work. Due to limitation on our end it is expected that this feature does not work. We get feedback from many users that it is worth checking other browsers, many that were using Chrome have success with Firefox now. I hear that also changing the hardware acceleration settings in the browser helps. __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution

10-25-2022, 05:18 PM	#5
billho54 Junior Member Join Date: Oct 2022 Location: North Carolina Posts: 3	This thread: https://www.displaylink.org/forum/sh...&postcount=22\ it worked for me. Last edited by billho54; 10-25-2022 at 05:39 PM.

10-24-2022, 06:00 PM	#3
bengill27 Junior Member Join Date: Oct 2022 Posts: 1	I also have this problem. I wonder if it might be this? https://support.displaylink.com/know...y-on-mac-while I have the issue with most streaming services. Could someone from DisplayLink advise if a fix will be forthcoming?