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Thread Tools | Search this Thread | Display Modes |
02-10-2019, 04:20 PM | #1 |
Junior Member
Join Date: Feb 2019
Posts: 1
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AOC USB monitor becomes unrecognizable on Surface Book
Hello,
My Surface Book suddenly stopped recongnizing DisplayLink HDMI adapter which connects to a subdisplay. Now there is no DisplayLink entry in my Device manager, or no chime when plugging the adapter into USB port. I tried everything I could, including uninstalling and reinstalling the DisplayLink driver a numerous times, yet I can see no sign of recovery. I made sure the same adapter and the same display still works perfectly as a subdispaly on another PC. So the problem must be within the Surface Book. I attach the Displaylink Windows Support Tool result. Any help is greatly appreciated. Thank you. Last edited by isalikk; 02-11-2019 at 09:29 AM. |
02-11-2019, 09:11 PM | #2 |
Junior Member
Join Date: Sep 2018
Location: New York
Posts: 3
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curious the answer here. We are seeing issues with Surface Pro 4, Surface Laptop 1 and v2 Surface Laptops.
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03-05-2019, 06:41 PM | #3 |
Junior Member
Join Date: Mar 2019
Posts: 1
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Surface 4 Not Recognizing the USB AOC E1659F Monitor
No matter what I do or try I can't get my Surface Pro 4 to recognize the extra USB monitor. Is there a work around for this? I love my little AOC....
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03-06-2019, 09:42 AM | #4 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,
When I had the Surface Pro 3, some USB displays didn't work as the Surface USB port couldn't provide enough current to boot the display. I would recommend you plug the second USB plug of the monitor to the Surface Pro 3 power adapter USB port. If you don't see the desktop straight away, please wait ~2 minutes as it may be doing firmware flashing. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
Tags |
device manager, display issue |
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