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04-18-2020, 09:21 PM
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#1 |
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Junior Member
Join Date: Apr 2020
Location: Midwest
Posts: 1
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Macbook Pro 16 & Infocus 1102 Projector
Just purchased a MB pro 16 and using Hyper Drive hub with 11 ports. I installed Displaylink Beta.5. Checked screen recording. Displaylink icon is on top menu bar but not loaded within software extensions. I uninstalled three times and reinstalled and still not showing up under software extension in system report. When I plug my usb from Display link into my USB 3.1 hub port my screen freezes. I can't even run the report tool per instructions to send report support. Please help, as I need my projector, soon!
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04-21-2020, 07:21 AM
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#2 |
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DisplayLink Tech Support
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
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Hello,
Thank you for contacting us on the forum. Based on your product description (Hyper Drive) it seems as this USB hub is not using a DisplayLink chipset. So it is not powered by our technology and we will not be able to provide you support in this case. I would recommend contacting your manufacturer or retailer from which you have bought that product. Best regards, Jakub
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Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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