BSOD 0x18

[kevin2400]

We have about 35 computers using EVGA UV usb adaptor and/or MMT Mobile Field Monitors. All computers are Dell OptiPlex or Dell Latitudes running Win7 Pro 32 bit. Starting last Friday about 95% of the computers started blue screening.

I've updated the video drivers, chipsets, bios. I've tried DisplayLink drivers 7.2M0, 7.2M1, 7.3M0. We were running 7.2M0 before all this started. We can't find any common cause between all computers. No recent updates had been done. The other 40 or so computers that don't run the DisplayLink driver have no issues. Uninstalling the DisplayLink driver fixes the problem.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000018 (0xfffffa800544ea40, 0xfffffa80093c0060, 0x0000000000000001, 0x0000000000000001). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070513-19453-01.

When analyzing the file in question is ntkrnlpa.exe or ntoskrnl.exe for a majority of them.

Any help would be greatly appreciated!!

[JamesH]

Hi,

Can you post the logs as described here
http://www.displaylink.org/forum/showthread.php?t=896

Thanks,
James

[kevin2400]

Here are the logs.

[kevin2400]

It looks like my issue is being caused by a compatibility issue with ESET antivirus. Install DisplayLink or ESET and the problem is fixed. I've opened a case with ESET but no luck so far. Anyone else have ESET and this issue?

[SNBIT]

Originally Posted by kevin2400

It looks like my issue is being caused by a compatibility issue with ESET antivirus. Install DisplayLink or ESET and the problem is fixed. I've opened a case with ESET but no luck so far. Anyone else have ESET and this issue?

Very interesting...; I have had this same issue since newest update went out to PC's(laptops) on my network recently, where we also use ESET. The only "true fix" so far has been to uninstall Displaylink!
You also uninstalled ESET with DisplayLink installed and didn't have the problem?

I just started new job with new company in a new state, great place, but not quite the first issue I wanted to address in my second week!

[kevin2400]

Originally Posted by SNBIT

Very interesting...; I have had this same issue since newest update went out to PC's(laptops) on my network recently, where we also use ESET. The only "true fix" so far has been to uninstall Displaylink!
You also uninstalled ESET with DisplayLink installed and didn't have the problem?

I just started new job with new company in a new state, great place, but not quite the first issue I wanted to address in my second week!

That's correct I can uninstall ESET and DisplayLink works fine. It has to be one or the other. I would suggest opening an ESET case. If you want to reference my ESET case number it's 1051703. My case is at the development team. I think we need more complaints for them to listen!

[SNBIT]

Kevin,

I was curious to know what version of ESET you are running on your network devices? We are running 5.0.2126.0, I will try upgrading to latest version and see if that resolves.

[kevin2400]

We are running 5.0.2126.0 but have also upgraded to the latest version 5.0.2214 on the affected computer per ESET support but still have the same issue.

[SNBIT]

Kevin, I also have a case in and sending information to eset! In the meantime are you doing anything to remedy to dadgum BSOD's (rolling to older version)?

[kevin2400]

Originally Posted by SNBIT

Kevin, I also have a case in and sending information to eset! In the meantime are you doing anything to remedy to dadgum BSOD's (rolling to older version)?

We have given are users the option of uninstalling DisplayLink (there 3rd monitor) or in some cases using a trial edition of other antivirus software. I'm currently testing to see if ESET 4.2.76 has the same issue.