No more video while streaming (Netflix and similar services)

[pys13]

After updating Firefox to version 117, there's no longer any video when streaming from services like Netflix. Only audio is present. The docking station in use is a PRIPC1 IPC-Computer Dual 4K Hybrid-USB Docking with the latest DisplayLink driver installed. Two external monitors are connected. When I disconnect the docking station, everything works perfectly on the MacBook M2 with macOS 13.5. This issue is also present in other browsers; video is absent, only audio is available.

[DanielSznicer]

Originally Posted by pys13

After updating Firefox to version 117, there's no longer any video when streaming from services like Netflix. Only audio is present. The docking station in use is a PRIPC1 IPC-Computer Dual 4K Hybrid-USB Docking with the latest DisplayLink driver installed. Two external monitors are connected. When I disconnect the docking station, everything works perfectly on the MacBook M2 with macOS 13.5. This issue is also present in other browsers; video is absent, only audio is available.

Hello,

Thank you for reaching out!

Unfortunately in MacOS platform the devices using DisplayLink technology do not support HDCP.

Streaming services like iTunes, HBO, Amazon Prime, Netflix or Disney+, YouTube TV, Udemy etc. are using HDCP protected content. Which means that they will not work. This is currently one of the DisplayLink limitations.

In those cases the video would remain black while audio is still playing. Please take a look at this article: Content protected video does not play on Mac while DisplayLink screens are connected

Due to limitation on our end it is expected that this feature does not work. We get feedback from many users that it is worth checking other browsers, many that were using Chrome have success with Firefox now. I hear that also changing the hardware acceleration settings in the browser helps.

Unfortunately I cannot suggest any other workarounds as this was never meant to work.