Windows 8 Build 8400 BSOD

[karlt]

I have a new HP ProBook 6570b with a Lenovo USB-to-DVI Monitor Adaptor.

I am using the latest DisplayLink 6.3 driver.

Have had BSOD twice this morning, both from DisplayLink driver dlkmd.sys

Both times were waking up from sleep or screensaver or similar where I had walked away from laptop for some time.

I have two mini dumps from Windows and have run the DL_support_tool but where do I email the stuff too? I cant find a email address anywhere?

[karlt]

==================================================
Dump File : 061312-6906-01.dmp
Crash Time : 13/06/2012 10:54:12 a.m.
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`02c47d12
Parameter 3 : fffff880`04ffc3f0
Parameter 4 : 00000000`00000000
Caused By Driver : dlkmd.sys
Caused By Address : dlkmd.sys+19d12
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+46340
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061312-6906-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 8400
Dump File Size : 282,648
==================================================

==================================================
Dump File : 061312-6296-01.dmp
Crash Time : 13/06/2012 10:03:39 a.m.
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`01f1cd12
Parameter 3 : fffff880`193c5c68
Parameter 4 : fffff880`193c54a0
Caused By Driver : dlkmd.sys
Caused By Address : dlkmd.sys+19e3a
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : dlkmd.sys+19d12
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061312-6296-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 8400
Dump File Size : 280,792
==================================================

[karlt]

can anyone help with contacting diaplaylink as per http://www.displaylink.com/support/ticket.php?id=269

"Close the tool and send the zip file to DisplayLink, along with a description of the issue. The file in the zip are just text files, so the information sent to DisplayLink is clearly visible."

where do i send it to??

[mlukaszek]

Originally Posted by karlt

"Close the tool and send the zip file to DisplayLink [...]"

where do i send it to??

Hi, attaching it here, to a post is fine. Thanks