Monitor connected to Dell 3100 not getting detected when waking a laptop from sleep

Pawel · 01-23-2019, 12:41 PM

Hi DisplayLink team,

Long time no see!!

I hope you can help me with some very frustrating problem with Dell 3100 docking station.

I have a single BenQ monitor connected to Dell 3100 via HDMI cable. When waking my laptop from sleep, no signal is detected on the monitor. It behaves as if it wasn't plugged in. Each time it happens I have to unplug the power cable from Dell 3100 and plug it back in to resolve the problem. This is very annoying give that I use the sleep mode regularly.

My laptop is running Windows 10 Pro 64 bit. I have got DisplaLink Graphics Driver version 8.5.3490.0 installed.

Is this a known issue and if so, is there a genuine plan to fix it?

Thanks
Pawel G.

01-23-2019, 12:41 PM	#1
Pawel Moderator Join Date: Aug 2010 Posts: 214	Monitor connected to Dell 3100 not getting detected when waking a laptop from sleep Hi DisplayLink team, Long time no see!! I hope you can help me with some very frustrating problem with Dell 3100 docking station. I have a single BenQ monitor connected to Dell 3100 via HDMI cable. When waking my laptop from sleep, no signal is detected on the monitor. It behaves as if it wasn't plugged in. Each time it happens I have to unplug the power cable from Dell 3100 and plug it back in to resolve the problem. This is very annoying give that I use the sleep mode regularly. My laptop is running Windows 10 Pro 64 bit. I have got DisplaLink Graphics Driver version 8.5.3490.0 installed. Is this a known issue and if so, is there a genuine plan to fix it? Thanks Pawel G. Last edited by Pawel; 01-23-2019 at 12:46 PM.