Unable to install software

MikeRinner · 07-18-2016, 05:45 AM

I had to uninstall DisplayLink from Windows 8.1, and now the program hangs up. I pass the System Check, but I get a red X during the installation. There is no error message, just says the setup was interrupted. I have also successfully run the "Display Link Installation Cleaner" and rebooted a couple of times - same result.

AlbanRampon · 07-19-2016, 12:08 PM

Hello,

Could you please run the diagnostics tool before and after you try to install as described in http://support.displaylink.com/knowl...n-issues-to-di ?
This will generate a ZIP including the log files for us to analyse.
Having a screenshot/photo of the error would also be useful to diagnose what could happen.

Kind regards,
Alban

07-18-2016, 05:45 AM	#1
MikeRinner Junior Member Join Date: Jul 2016 Posts: 1	Unable to install software I had to uninstall DisplayLink from Windows 8.1, and now the program hangs up. I pass the System Check, but I get a red X during the installation. There is no error message, just says the setup was interrupted. I have also successfully run the "Display Link Installation Cleaner" and rebooted a couple of times - same result.

07-19-2016, 12:08 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, Could you please run the diagnostics tool before and after you try to install as described in http://support.displaylink.com/knowl...n-issues-to-di ? This will generate a ZIP including the log files for us to analyse. Having a screenshot/photo of the error would also be useful to diagnose what could happen. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution