VT4000 not charging my dell xps 13 9370

CakeHaveLayers · 10-14-2019, 01:50 PM

I have my dell xps 13 9370 plugged into my VT4000 in the USB C port and it will not charge. Everything else is working as far as I can tell. But my battery will not charge.

AlbanRampon · 10-15-2019, 12:37 PM

Hello,

I assume you are talking about VisionTek VT4000
https://www.visiontek.com/dual-4k-usb-dock.html

You would have to contact them to confirm, but the product description doesn't include USB-Power Delivery or Charging, so I doubt they conceived their product to charge the laptop.

Kind regards,
Alban

10-15-2019, 12:37 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, I assume you are talking about VisionTek VT4000 https://www.visiontek.com/dual-4k-usb-dock.html You would have to contact them to confirm, but the product description doesn't include USB-Power Delivery or Charging, so I doubt they conceived their product to charge the laptop. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution