01-25-2016, 10:56 PM | #1 |
Junior Member
Join Date: Jan 2016
Posts: 2
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Monitor blank when resuming from sleep
Every now and then when waking up from sleep, the monitor connected to the DisplayLink hub does not wake up and the system does not recognize it. Everything else connected to the hub (mouse, ethernet etc.) works fine but the monitor is not detected. The monitor arrangement is now lost (I have another monitor connected via DisplayPort). The only way to resolve this is to restart the system. Any help would be appreciated.
OS: Mac OS X 10.11.3 El Capitan Driver Version: 2.5 (68993) |
02-03-2016, 07:52 AM | #2 |
Mac Team
Join Date: Feb 2009
Posts: 606
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Hi this may be an issue we know about.
Can you please follow the instructions in http://support.displaylink.com/knowl...to-displaylink and send us the debug information? Thank you Carlo |
02-26-2016, 01:18 PM | #3 |
Junior Member
Join Date: Feb 2016
Posts: 1
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Any new info here or do you need additional log info? I have to unplug the USB cable between the laptop and dock, then replug it, before the screens are recognized again out of sleep.
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03-01-2016, 09:39 PM | #4 |
Junior Member
Join Date: Jan 2016
Posts: 2
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I followed the instructions on that page and sent the log information to your support email address.
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