5.2 RC - aborted install impacts video and mouse settings

SteinyD · 09-24-2009, 03:21 PM

Last night I decided to install the RC release of the displaylink drivers. As I started the install, I read some comments from individuals who had experienced some issues with it. I decided to abort the install. So at an appropriate place provided by the installer, i clicked to cancel the installation. The installation stopped but it left my mouse settings different than they were before (cursor movement is slow - back to its default acceleration settings) and my aero settings were gone. Glass was no longer glass and the appearence of windows were not the same.

It would appear that the abort or cancel process for the installer does not work well and is not acceptable for me.

My video card is an nvidia 250 based card. My machine is an i7 based processor. My monitors are dual Dell 2408WFP monitors connected via DVI to the nvidia 250 dual head card.

Please advise.

nayr2 · 09-24-2009, 05:06 PM

I can confirm that I also had issues with the cancel button. It sat doing nothing after clicking the cancel button. I left it for an hour until forcing a reboot, after which I am no longer able to install the drivers at all. I get a message along the lines of "unable to install displaylink core" and the installation cancels.

Martin · 10-17-2009, 03:07 PM

Hi,

Thanks for your posts. Whilst our installer should restore the system to its former state in the event of an abortive install, something has clearly gone wrong here.

We do not modify mouse settings, but aero glass is stopped for a time and the graphics system is restarted. It is possible that in the case of SteinyD, the graphics system was stopped but for some reason, not restarted. To restart the graphics system, navigate to Control Panel\System and Security\System :: Device Manager and expand the Graphics adapters entry. If the device is disabled, right click on it and select enable. Aero should return after a reboot.

For nayr2, it is possible that the graphics restart request blocked, causing the installation to hang. The reboot then may have caused corruption of some of the installation files, and will now no longer work. Please retry the installation with the latest DisplayLink software, and if not successful, post the installer logs (information available here http://www.displaylink.com/support/ticket.php?id=270).

Best Regards,
Martin
DisplayLink

Martin · 10-17-2009, 03:24 PM

I should have provided a quick heads up about the final 5.2 release from DisplayLink. It will be available very soon.

09-24-2009, 03:21 PM	#1
SteinyD Junior Member Join Date: Apr 2009 Location: NJ, USA Posts: 3	5.2 RC - aborted install impacts video and mouse settings Last night I decided to install the RC release of the displaylink drivers. As I started the install, I read some comments from individuals who had experienced some issues with it. I decided to abort the install. So at an appropriate place provided by the installer, i clicked to cancel the installation. The installation stopped but it left my mouse settings different than they were before (cursor movement is slow - back to its default acceleration settings) and my aero settings were gone. Glass was no longer glass and the appearence of windows were not the same. It would appear that the abort or cancel process for the installer does not work well and is not acceptable for me. My video card is an nvidia 250 based card. My machine is an i7 based processor. My monitors are dual Dell 2408WFP monitors connected via DVI to the nvidia 250 dual head card. Please advise.

09-24-2009, 05:06 PM	#2
nayr2 Junior Member Join Date: Sep 2009 Posts: 4	I can confirm that I also had issues with the cancel button. It sat doing nothing after clicking the cancel button. I left it for an hour until forcing a reboot, after which I am no longer able to install the drivers at all. I get a message along the lines of "unable to install displaylink core" and the installation cancels.

10-17-2009, 03:07 PM	#3
Martin Member Join Date: Sep 2009 Posts: 75	Hi, Thanks for your posts. Whilst our installer should restore the system to its former state in the event of an abortive install, something has clearly gone wrong here. We do not modify mouse settings, but aero glass is stopped for a time and the graphics system is restarted. It is possible that in the case of SteinyD, the graphics system was stopped but for some reason, not restarted. To restart the graphics system, navigate to Control Panel\System and Security\System :: Device Manager and expand the Graphics adapters entry. If the device is disabled, right click on it and select enable. Aero should return after a reboot. For nayr2, it is possible that the graphics restart request blocked, causing the installation to hang. The reboot then may have caused corruption of some of the installation files, and will now no longer work. Please retry the installation with the latest DisplayLink software, and if not successful, post the installer logs (information available here http://www.displaylink.com/support/ticket.php?id=270). Best Regards, Martin DisplayLink

10-17-2009, 03:24 PM	#4
Martin Member Join Date: Sep 2009 Posts: 75	I should have provided a quick heads up about the final 5.2 release from DisplayLink. It will be available very soon.