Asus Varidrive with Asus Zenbook Touch UX31A Display issue

[Jabka]

FYI,

I contacted Asus and asked for a replacement... Process went quite smoothly and today I received my new unit which works like a charm!

Thanks for your help.

Kind regards.

A.

[matija1977]

Hi,

today I received my ASUS Varidrive and experienced the same problem. VGA is outputting checkered (black-white) screen.

Is there a way to put the device in "normal" mode by myself without the need to send it back to ASUS? Or is this device useless?

[JamesH]

Hi,

I'm following up on on this now.

Thanks,
James

[matija1977]

Originally Posted by JamesH

Hi,

I'm following up on on this now.

Thanks,
James

Hi!

Any news or follow-up, yet?

Thanks, M.

[JamesH]

Hi,

I would recommend you send this back for a replacement as this can't be fixed outside of Asus.

Thanks,
James

[Orangeish]

Just got my drive back from Asus.

-It still fails in exactly the same way it did before sending it in, with the checkerboard patter

-It included a shipping invoice, but nothing to indicate service

-Their tech support seemed unaware of this issue when I discussed it with them.

James - please help. Who can I talk to over there who knows what the hell is going on?

[JamesH]

Hi,

I'm following up on this now.

Thanks,
James

[Orangeish]

Thank you James.

[matiq]

Same problem here.
The thing is I'm from Argentina, and I've paid almost the same price in taxes to get my Varidrive into my country. It's not that simple for me to return it.

Any other solution?

[JamesH]

Hi,

I'm afraid that a return is the only option.

I'm actively working on this issue so please bear with me whilst I try and sort it out. I'll update you again when I know more.

Thanks,
James