|
|
Thread Tools | Search this Thread | Display Modes |
07-12-2022, 07:55 AM | #1 |
Junior Member
Join Date: Jul 2022
Posts: 2
|
Dell Inspiron 16 7610 & Display Link D3100 disconnecting infrequently
My DisplayLink Docking Station 3100 will disconnect about 3 times during my working day.
https://www.amazon.co.uk/gp/product/...?ie=UTF8&psc=1 My current setup is x1 HDMI x1 DPI x1 USB 3.0 port used for HDMI -> USB convertor x1 USB 3.0 port used for headset x1 Network port Mouse & Keyboard are both bluetooth directly to laptop When the disconnects happy I lose all 3 screens and my network connection. I've also tried an additional laptop and hit the same issue so it is related docking station at fault. I've updated the BIOS driver on the Dell 7610 10 & the x2 Display Link drivers below:- DisplayLink USB Graphics Software for Windows10.2 M2-EXE DisplayLink-Dock-Driver_FF21H_WIN_10.1.2814.0_A04 Can you advise if there is anything else I can do or do I need to return it? I work from home so losing the network connection when I'm on a call is frustrating. |
07-14-2022, 08:36 AM | #2 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
|
Hello,
First please try to swap the USB cable that goes from the dock to the computer with a new/different one and check if the issue persists.
__________________
Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
07-19-2022, 01:39 PM | #3 |
Junior Member
Join Date: Jul 2022
Posts: 2
|
Hello,
thanks for reply. It looks like the USB cable from docking station to laptop is propriety. I don't have a spare so will have to return the product. |
07-20-2022, 10:55 AM | #4 | |
Super Moderator
Join Date: Jan 2015
Posts: 428
|
Quote:
According to the Dell D3100 user manual --> https://dl.dell.com/manuals/all-products/esuprt_electronics/esuprt_docking_stations/dell-usb3-dock-3100_user's%20guide_en-us.pdf Dell includes a USB 3.0 Type-A to Type-B cable in the box with the dock. The 'Type-A' connector is the end that connects to the host computer, and the 'Type-B' connector is the end that connects to the dock. An example of a 3rd-party replacement cable would be this one --> https://www.amazon.co.uk/dp/B00C7RUWCU/ |
|
|
|