Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 08-29-2016, 08:57 AM   #21
sub4
Junior Member
 
Join Date: Aug 2016
Posts: 2
Default

Hello,

I am expieriencing the same issues after Windows 1607 update. Black screen on my Monitor connected via a HP USB2 Dock.

Tried your suggestions with driver uninstalling and also used the EndUser-Cleaner. No success.

I attached my logfiles. Thanks in advance for your help.

Regards
Thomas
Attached Files
File Type: zip SSS-ZBOOK17_20160829_094845.zip (464.8 KB, 1 views)
sub4 is offline   Reply With Quote
Old 08-29-2016, 11:49 AM   #22
Pavel
Junior Member
 
Join Date: Aug 2016
Posts: 7
Unhappy

Quote:
Originally Posted by AlbanRampon View Post
Ok Pavel, found it Product ID 01E6.
I see the Seagate as E:
But I see another one as F: which is Flash memory.
Because of the product ID, it looks like you have an autoinstall/Mass Storage we don't have a solution for today. Could you please send an email to technical_enquiries our our domain.com?
I'll send you 8.0 M2, but I am not really optimistic.
Ok, I just installed R8.0 M2 you sent me and nothing happens. The monitor remains black.
Pavel is offline   Reply With Quote
Old 08-29-2016, 01:10 PM   #23
AlbanRampon
Senior Member
 
AlbanRampon's Avatar
 
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
Default

Hello Thomas,
Thanks for the logs and description.
Can you please try 8.0 M2?
Your device doesn't look like it has Mass Storage. If that's correct, then it will work with 8.0 M2.
Kind regards,
Alban

Quote:
Originally Posted by sub4 View Post
Hello,

I am expieriencing the same issues after Windows 1607 update. Black screen on my Monitor connected via a HP USB2 Dock.

Tried your suggestions with driver uninstalling and also used the EndUser-Cleaner. No success.

I attached my logfiles. Thanks in advance for your help.

Regards
Thomas
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
Old 08-29-2016, 01:11 PM   #24
AlbanRampon
Senior Member
 
AlbanRampon's Avatar
 
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
Default

Quote:
Originally Posted by Pavel View Post
Ok, I just installed R8.0 M2 you sent me and nothing happens. The monitor remains black.
Hi Pavel, it means you have a device with Mass Storage then. We don't have a solution at the moment as it needs switching USB configuration and this is not supported by the Windows 10 USB driver we use.
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
Old 08-29-2016, 05:02 PM   #25
tlh119
Junior Member
 
Join Date: Aug 2016
Posts: 4
Default

Hello,

I, too, am having the black screen with no option to clone/extend my display after installing the Windows 10 Anniversary update. I have attached the diagnostic files. Hopefully, you can provide a solution. Thank you.
Attached Files
File Type: zip SATELLITE-C650_20160828_204616.zip (523.0 KB, 2 views)
tlh119 is offline   Reply With Quote
Old 08-29-2016, 09:26 PM   #26
AlbanRampon
Senior Member
 
AlbanRampon's Avatar
 
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
Arrow

Hello tlh119,
I'm sorry, this device is too old and I don't have it in my database.
Can you check if you have a mass storage which is not from another USB key you plugged in your computer?
Alternatively, install the 8.0 M2 previously linked and, if you get your monitor back, then it was NOT a mass storage.
Kind regards,
Alban

Quote:
Originally Posted by tlh119 View Post
Hello,

I, too, am having the black screen with no option to clone/extend my display after installing the Windows 10 Anniversary update. I have attached the diagnostic files. Hopefully, you can provide a solution. Thank you.
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
Old 08-30-2016, 08:31 AM   #27
sub4
Junior Member
 
Join Date: Aug 2016
Posts: 2
Default

Thank you Alban for the 8.0 M2, but unfortunately this makes no difference. Still black screen.

Any further help would be appreciated.

Thomas
Attached Files
File Type: zip SSS-ZBOOK17_20160830_090219.zip (507.4 KB, 0 views)
sub4 is offline   Reply With Quote
Old 08-30-2016, 01:36 PM   #28
tlh119
Junior Member
 
Join Date: Aug 2016
Posts: 4
Default

Quote:
Originally Posted by AlbanRampon View Post
Hello tlh119,
I'm sorry, this device is too old and I don't have it in my database.
Can you check if you have a mass storage which is not from another USB key you plugged in your computer?
Alternatively, install the 8.0 M2 previously linked and, if you get your monitor back, then it was NOT a mass storage.
Kind regards,
Alban
I installed M2 but it did not help. It looks like I will need to roll back to the previous version of Windows 10.

The device is a Toshiba Dynadock-U and there are no mass storage devices plugged into it.
tlh119 is offline   Reply With Quote
Old 08-30-2016, 02:34 PM   #29
AlbanRampon
Senior Member
 
AlbanRampon's Avatar
 
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
Default

Quote:
Originally Posted by tlh119 View Post
The device is a Toshiba Dynadock-U and there are no mass storage devices plugged into it.
Thank you Tlh119, you have actually a third thing! You have a custom device supporting a special resolution for Thosiba.
I've added your logs for investigation to understand this device. As it's from 2007, it is not too fresh in anyone's memory so not sure what we can do yet.
Please keep an eye on the future Release Notes for ID 23485 in case I don't report progress here.
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
Old 08-30-2016, 04:15 PM   #30
tlh119
Junior Member
 
Join Date: Aug 2016
Posts: 4
Default

Quote:
Originally Posted by AlbanRampon View Post
Thank you Tlh119, you have actually a third thing! You have a custom device supporting a special resolution for Thosiba.
I've added your logs for investigation to understand this device. As it's from 2007, it is not too fresh in anyone's memory so not sure what we can do yet.
Please keep an eye on the future Release Notes for ID 23485 in case I don't report progress here.
Thank you. I will hold off rolling back for now so if there is anything else I can do to help, let me know.
tlh119 is offline   Reply With Quote
Reply

Tags
black screen, lenovo usb 2.0, windows 10 1607

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 06:44 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.