10-12-2016, 05:33 PM | #1 |
Junior Member
Join Date: Oct 2016
Posts: 3
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Windows 10 / Monztor 10" USB not detected
Hello - i have upgraded to Windows 10 and am unable to have my MiMo iMO Monztor S10 USB touchscreen recognized with displaylink. The unit worked fine prior to update and continues to work on other laptops.
Windows 10 OS: 14393.321 DisplayLink: 8.0.762.0 AMD 6970 Catalyst: 8.01.01.1500 Direct3D Version: 9.14.10.01128 OpenGL Version: 6.14.10.13399 Device Manager: Monstor S10 showing under Display adapters. Hardware ID: two IDs showing... USB\VID_17E9&PID_0288 and USB\VID_17E9&PID_0288&REV_?002 Touch keyboard is showing in system tray but monitor is not displaying in display settings. I currently have two monitors connected and both are detected/extended. The USB monitor would be my third... unable to detect. Please advise if there is any more info needed. Thanks! |
10-13-2016, 02:52 PM | #2 |
Junior Member
Join Date: Oct 2016
Posts: 3
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Have I provided enough information to receive any additional direction? Please let me know if I am missing anything in the report above.
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10-13-2016, 04:14 PM | #3 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello Kirk,
I believe MiMO has added an auto-install on this product affecting compatibility with the Windows 10 standard USB driver. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
10-14-2016, 05:06 AM | #4 |
Junior Member
Join Date: Oct 2016
Posts: 3
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Thank you for your reply Alban.
is this an issue with a remedy currently in the works or is my device no longer compatable with win10? Cheers, |
10-17-2016, 08:33 AM | #5 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello Kirk,
We do not know of a way round this with the Windows USB (WUDF) driver, unfortunately. The device stays in mass storage configuration as opposed to be in DisplayLink video configuration so the DisplayLink video driver is associated but not working. On previous versions of Windows 10, we use a custom USB driver which allows switching the USB configuration from whatever else was programmed by the device manufacturer. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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