USB3 HDD docking station not recognized on HP 3005pr - Page 2

JamesH · 08-06-2013, 02:23 PM

Hi,

At this point I can only suggest you contact the manufacturer of the external HDD docks for support:

Orico can be reached here:
http://www.orico.com.cn/en/AboutPage...type=contactus
Sharkoon can be reached here:
http://www.sharkoon.com/?q=en/conten...claimercontact

Thanks,
James

Hoogendoorn · 08-06-2013, 02:39 PM

Mmmm, James, but what should the manufacturers say? These devices perform well if I connect them directly to the USB3 port of my laptop. They only dot not work if I connect them to the USB3 port of the 3005pr. How do you conclude that the problem is caused by the HDD enclosures and not by the 3005pr?

JamesH · 08-06-2013, 06:28 PM

Hi,

Sorry that wasn't clear. What I meant to say was that this sounds like a compatibility issue between the external HDD devices and the HP 3005pr's USB 3.0 hub (a Texas Instruments TUSB8040).

I think you're doing the right thing already by posting on the HP forum.

Thee's little I can do as the hub is not part of the DisplayLink solution.

Thanks,
James

Hoogendoorn · 08-06-2013, 06:50 PM

I did already post the issue on the HP forum on July 28th, James (http://h30434.www3.hp.com/t5/Other-H...pr/m-p/2804321). However, until now no reply. May be you could write a comment on this post that it is not a Display Link issue, to wake up HP.

08-06-2013, 02:23 PM	#11
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, At this point I can only suggest you contact the manufacturer of the external HDD docks for support: Orico can be reached here: http://www.orico.com.cn/en/AboutPage...type=contactus Sharkoon can be reached here: http://www.sharkoon.com/?q=en/conten...claimercontact Thanks, James

08-06-2013, 02:39 PM	#12
Hoogendoorn Junior Member Join Date: Mar 2013 Posts: 13	Mmmm, James, but what should the manufacturers say? These devices perform well if I connect them directly to the USB3 port of my laptop. They only dot not work if I connect them to the USB3 port of the 3005pr. How do you conclude that the problem is caused by the HDD enclosures and not by the 3005pr?

08-06-2013, 06:28 PM	#13
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Sorry that wasn't clear. What I meant to say was that this sounds like a compatibility issue between the external HDD devices and the HP 3005pr's USB 3.0 hub (a Texas Instruments TUSB8040). I think you're doing the right thing already by posting on the HP forum. Thee's little I can do as the hub is not part of the DisplayLink solution. Thanks, James

08-06-2013, 06:50 PM	#14
Hoogendoorn Junior Member Join Date: Mar 2013 Posts: 13	I did already post the issue on the HP forum on July 28th, James (http://h30434.www3.hp.com/t5/Other-H...pr/m-p/2804321). However, until now no reply. May be you could write a comment on this post that it is not a Display Link issue, to wake up HP.