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Old 06-06-2017, 02:22 PM   #1
Shanesan
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Exclamation The 10.13: High Sierra Thread

For those on the developer release, please post here your tales. As this is a maintenance release for Sierra, and with the new Metal 2 architecture and their announcing changes to the Window Server right in their presentation, and the fact that it's not a public beta, there WILL be issues with the new version and current Displaylink drivers.

To maximize the help to DisplayLink, make sure you provide the following info:
MacOS Version (the first release is 10.13 17A264C)
Computer Make and Build Year (ex. MacBook Pro Late 2012)
Displaylink Driver Version
Displaylink Device
What You Are Experiencing
What is Expected

Also expect DisplayLink to not put major effort into supporting dev builds, as the beta will change a lot, very rapidly, and patching Apple issues only to be broken in a week isn't fun for anyone.
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Old 06-06-2017, 02:44 PM   #2
Shanesan
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So I guess I'll start with what I got:

MacOS 10.13 17A264C
Macbook Pro Late 2012
DisplayLink 3.1 (uninstalled and reinstalled)
Device: Plugable USB 3.0 docking station UD3900
Experiencing: A black screen on the Displaylink-run monitor, but the mouse can be seen on it. Mouse runs very smooth.
Expected: Stuff more than the mouse on the display.
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Old 06-07-2017, 08:47 AM   #3
Carlo
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Yes no pixels, but the contents are rendered if you take a screenshot. This means that we don't get updates from the OS. Analysing this now.

Another issue is the window server crashing when going to mirror. The same issue is reported to happen with eGPUs so we're optimistic on this being fixed soon.

There's another minor issue, a crash of one of our processes.

Has anyone spotted anything more?

Cheers,
Carlo
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Old 06-07-2017, 03:16 PM   #4
Shanesan
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Quote:
Originally Posted by Carlo View Post
Has anyone spotted anything more?
Hi Carlo,

Love the fact you guys are tackling this as hard as you did with the Sierra beta.

See OP for specs.

Sometimes when the display is connected (over HDMI if it matters), the computer begins to heavily lag, mouse jumps around at around half a frame per second on all displays, and functionality of the computer becomes zero (clicks don't register, etc). After disconnecting the displaylink device, the system stabilizes.

Once I can reproduce this, I will try to provide process information...
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Old 06-12-2017, 09:27 AM   #5
jamesbrobinson
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MacOS Version: 10.13 Beta (17A264c)
Computer Make and Build: Year Mac mini (Late 2012)
Displaylink Driver Version: 3.1
Displaylink Device: Coredy USB 2.0 Display Adapter
What You Are Experiencing: Installed drivers (fresh). Display is detected. Mouse pointer can be seen and moves on the screen, but no windows can be displayed. Just a black screen.
What is Expected: Additional screen to be visible as a desktop.
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Old 06-12-2017, 09:45 PM   #6
jpmiller03
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Default Reporting in, the same

Black screen but registers in the Displays prefpane properly, and shows the mouse cursor.

10.13 Beta (17A264c)
MacBook Pro (15-inch, 2016)
2.7 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Intel HD Graphics 530 1536 MB
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Old 10-02-2017, 09:27 AM   #7
Melvin
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Hi. I hope it's OK to join this thread.

I re-installed two Mac's (MacBook Pro, 2012) with macOS High Sierra and installed the newest DisplayLink software. I am using an HP 3005pr Port Replicator with two screens.

Everything was working well under Sierra, but my screens are not working under High Sierra. They are even not detected in System Preferences. The other functions, USB and Ethernet, worked plug and play as they should

Hope you can help me.

Last edited by Melvin; 10-02-2017 at 09:37 AM.
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Old 10-02-2017, 12:08 PM   #8
cbwilliamsnh
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Unhappy Device not recognized...

macOS High Sierra version 10.13
MacBook Pro (Retina, 15-inch, Mid 2014)
Display Link v4.0.0 (just downloaded)

My Display Link display worked fine under Sierra. Upgraded to High Sierra, uninstalled the old version, installed the new version. No picture at all as the device is not visible in the USB section of the System Report. Tried connecting it to a powered USB hub, still not recognized.

Any next steps or am I stuck waiting for a driver update?

Chuck
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Old 10-02-2017, 12:19 PM   #9
Melvin
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Exactly the same at my side.
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Old 10-02-2017, 12:37 PM   #10
Carlo
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Quote:
Originally Posted by cbwilliamsnh View Post
macOS High Sierra version 10.13
MacBook Pro (Retina, 15-inch, Mid 2014)
Display Link v4.0.0 (just downloaded)

My Display Link display worked fine under Sierra. Upgraded to High Sierra, uninstalled the old version, installed the new version. No picture at all as the device is not visible in the USB section of the System Report. Tried connecting it to a powered USB hub, still not recognized.

Any next steps or am I stuck waiting for a driver update?

Chuck
Hi,

If your device is not visible as a USB device then we need to analyse the HW and host controller configuration, it's not a driver matter as the driver has nothing to connect to.

We need to reproduce this as soon as possible. The best thing would be for you to send us the information gathered by our tool: http://support.displaylink.com/knowl...rticles/755301

We'd still need to know which kind of device (model and manufacturer) you are trying to connect and any information about how the device is connected (adapters or hubs).

Thank you
Carlo
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