Device issue after upgrade to MacOS 10.15.4

[Skywalker]

Hi,

Trying to install DisplayLink macOS App beta 0.2 on MacOS 10.15.4 seems to fail in the final step? (see screenshot)

I see the DisplayLink Manager under Screen recording and it's ticked. Connecting my dock doesn't trigger any reaction.

Before everything worked like a charme.

Added my collected logs....

[Skywalker]

Originally Posted by Skywalker

Thnx! This fixed it for me!

This fix is nog working anymore in MacOS 10.15.4.....

[JakubDabrowski]

Hello,

Thank you for reaching out to us on the forum.

I will need additional information to run the proper analysis of the installation process.

May you please gather Installer Log for me and attach them in your response?

To do so, please follow the below guide:

1.Go to Window option on the App menus with our installer opened.
2.Look there for Installer Log and open it.
3.In the newly opened window, change the filter for Show All Logs and start the installation.

This will gather additional logs from the installation process. After the installation stops due to the error message please Save the logs by using icon on the right upper corner.

Thank you for attaching these logs and your actions.

Kind regards,
Jakub

[Skywalker]

Attached you'll find my installer log. I removed Displaylink Manager first, did a reboot and installed again.

[Skywalker]

@JakubDabrowski

Did you find anything in the logs?

Best regards,
Pascal Dirks

[JakubDabrowski]

Hello Pascal,

Thank you for your patience.

Our Engineering team is right now running the analysis and yes, they did find some error messages in installation logs.

I have some further questions for you to answer in order to establish the main cause of the installation failing:

1. When you start the installation process, do you use a user that has the admin rights?
2. Do you start our installer by double click or from a terminal?
3. Do you have any security options enabled that could prevent the installer from running?
4. Before installation, did you use any of our driver? If you had a classical driver, did you uninstall it first before installing BETA?

Thank you in advance for your response, this will for sure help our Engineers in further analysis.

Kind regards,
Jakub

[Skywalker]

Originally Posted by JakubDabrowski

Hello Pascal,

Thank you for your patience.

Our Engineering team is right now running the analysis and yes, they did find some error messages in installation logs.

I have some further questions for you to answer in order to establish the main cause of the installation failing:

1. When you start the installation process, do you use a user that has the admin rights?
2. Do you start our installer by double click or from a terminal?
3. Do you have any security options enabled that could prevent the installer from running?
4. Before installation, did you use any of our driver? If you had a classical driver, did you uninstall it first before installing BETA?

Thank you in advance for your response, this will for sure help our Engineers in further analysis.

Kind regards,
Jakub

Hi Jakub,

1. Yes I'm an administrator
2. I tried both ways
3. No security options in place (that I know of)
4. Before I was running an earlier beta version

Best regards,
Pascal

[JakubDabrowski]

Hi Pascal,

Thank you for your fast reply.

May you please test to use Disk utility from the First Aid article here: https://support.apple.com/guide/disk...dskutl1040/mac

It would help us to exclude any rights possible issues.

Additionally, in near future we are planning to release new beta version of our driver which should address your issue. I will inform you as fast as possible when the driver will be released.

Thank you for your actions,

Best regards,
Jakub

[Skywalker]

Originally Posted by JakubDabrowski

Hi Pascal,

Thank you for your fast reply.

May you please test to use Disk utility from the First Aid article here: https://support.apple.com/guide/disk...dskutl1040/mac

It would help us to exclude any rights possible issues.

Additionally, in near future we are planning to release new beta version of our driver which should address your issue. I will inform you as fast as possible when the driver will be released.

Thank you for your actions,

Best regards,
Jakub

Hi Jakub,

I ran the First Aid from the Disk Utility. No errors where reported. The DisplayLink app 0.2.42 is running. But doesn't seem to react to anything. When I plugin my Dell dock, no displays (2), no network, no charging.

Best regards,
Pascal

[JakubDabrowski]

Hello,

Thank you for your patience.

We have just released a new version of our beta app.

May you please download it and test it?
Here is the link: https://www.displaylink.com/downloads/file?id=1552

Best regards,
Jakub