X1 Carbon Touch, Windows 8.1, Driver install hangs forever

danro · 10-17-2013, 06:42 PM

Trying to get my second monitor to display correctly. Dock is Lenovo USB Dock 3.0. Second monitor no longer activates, not recognized from graphics options. Tried installing the new display link driver, but after download/run, it just stays "installing" and never completes.

Lenovo says "talk to Microsoft". And I work there. Help?

JamesH · 10-20-2013, 07:25 PM

Hi,

Please run through this guide:
http://www.displaylink.org/forum/showthread.php?t=896

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James

10-17-2013, 06:42 PM	#1
danro Junior Member Join Date: Oct 2013 Posts: 1	X1 Carbon Touch, Windows 8.1, Driver install hangs forever Trying to get my second monitor to display correctly. Dock is Lenovo USB Dock 3.0. Second monitor no longer activates, not recognized from graphics options. Tried installing the new display link driver, but after download/run, it just stays "installing" and never completes. Lenovo says "talk to Microsoft". And I work there. Help?

10-20-2013, 07:25 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please run through this guide: http://www.displaylink.org/forum/showthread.php?t=896 As soon as the issue is seen please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" It's also worth trying the "System Compatibility Check" to see if anything is flagged up. Thanks, James