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Old 06-22-2018, 05:35 PM   #1
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Join Date: Jun 2018
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Default Unable to install driver

I just got a brand new Asus MB 169B+ monitor for use as a second display at work. I am using Windows 10 Enterprise 64-bit Version 1709 Build 16299.431.
The problem is I am unable to install the monitor driver on my office PC, even though I have received admin rights on that computer.
At first, I tried to launch the software on the included Asus CD - I get the error "The software for DisplayLink Graphics is not supported on this operating system version. Please visit www.displaylink.com for an updated driver." (see attached image "1").
I then tried the installer ver. 8.4 for Win 10 x64 from the Asus website - I get a small window saying "Installing DisplayLink Software for DisplayLink Graphics" with a bar moving for a few seconds (see image "2"), then the small window simply disappears and nothing else happens, the software does not install. I have tried dozens of times with the same result. Exactly the same thing happens with the driver on the DisplayLink website (ver 8.5 M1).
I have attached the relevant screenshots. Any help would be greatly appreciated, thank you!
Attached Images
File Type: jpg 1.jpg (84.1 KB, 1 views)
File Type: jpg 2.jpg (86.5 KB, 1 views)
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Old 06-25-2018, 08:51 AM   #2
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Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,644

Hello Mudpie,

The CD shipped has most likely ancient software. Good thing it didn't install on that Windows version.
Let's try something else.
From the ZIP version available in http://www.displaylink.com/downloads/file?id=1165
Decompress it, then got to the machine folder
DisplayLink USB Driver Package for Windows Preinstall (.INF) 8.5 M1\WinRS\x64
Right click on dlidusb.inf and select install.
Then, plug in the device to your machine.

Kind regards,
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

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