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Old 04-01-2019, 03:10 AM   #1
skylark
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Join Date: Mar 2019
Posts: 3
Default high sierra no video

Hello. Hope some one can help.
I originally had Sierra installed on my imac 2011 with my model WL-UG17D1 plugged in to my 2.0 usb port. The device was usable on my 22 in monitor however there was some lag and videos were unwatchable. I mostly just had my email and discord chat program on it.

i tried to install the newest drivers will no fix. Latter I decided it was time to upgrade my mac os to high sierra partially in the hope the issue would fix but also to get the newest os this unit could have on it.
After the update. I noticed the extender didn't work and had no video. The lcd has a blue light on the power button meaning it is detecting something and not going to sleep. I completely uninstalled the drivers and downloaded the newest I could find for this os and installed. I rebooted and tested and still have no video just a black screen. In the settings the device doesn't show at all. I unplugged and replugged the cables and made sure everything was tight and tried a different usb port. still no video.
thanks for the help.
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Old 04-01-2019, 03:17 AM   #2
skylark
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Join Date: Mar 2019
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Default from the display link support program

Hardware:

Hardware Overview:

Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 32 GB
Boot ROM Version: 82.0.0.0.0
SMC Version (system): 1.71f22
Serial Number (system): D25H50MADHJR
Hardware UUID: DADE36A3-AAD6-5A9B-8FBE-E7E7547AD09F

Software:

System Software Overview:

System Version: macOS 10.13.6 (17G65)
Kernel Version: Darwin 17.7.0
Boot Mode: Normal
Secure Virtual Memory: Enabled
System Integrity Protection: Enabled
Time since boot: 5:31

Network:

Wi-Fi:

Type: AirPort
Hardware: AirPort
BSD Device Name: en1
IPv4 Addresses: 192.168.1.220
IPv4:
AdditionalRoutes:
DestinationAddress: 192.168.1.220
SubnetMask: 255.255.255.255
DestinationAddress: 169.254.0.0
SubnetMask: 255.255.0.0
Addresses: 192.168.1.220
ARPResolvedHardwareAddress: f8:f5:32:29:c9:40
ARPResolvedIPAddress: 192.168.1.254
Configuration Method: DHCP
ConfirmedInterfaceName: en1
Interface Name: en1
Network Signature: IPv4.Router=192.168.1.254;IPv4.RouterHardwareAddre ss=f8:f5:32:29:c9:40
Router: 192.168.1.254
Subnet Masks: 255.255.255.0
IPv6:
Addresses: 2600:1702:48a2:10:4ce:5d0e:5ed1:a779, 2600:1702:48a2:10:24c3:c369:811a:b854, 2600:1702:48a2:10::49
Configuration Method: Automatic
ConfirmedInterfaceName: en1
Interface Name: en1
Network Signature: IPv6.Prefix=2600:1702:48a2:10::/64;IPv6.RouterHardwareAddress=f8:f5:32:29:c9:40
Prefix Length: 64, 64, 64
Router: fe80::faf5:32ff:fe29:c940
DNS:
Domain Name: attlocal.net
Search Domains: attlocal.net
Server Addresses: 192.168.1.254, 2600:1702:48a2:10::1
DHCP Server Responses:
Domain Name: attlocal.net
Domain Name Servers: 192.168.1.254
Lease Duration (seconds): 0
DHCP Message Type: 0x05
Routers: 192.168.1.254
Server Identifier: 192.168.1.254
Subnet Mask: 255.255.255.0
Ethernet:
MAC Address: 04:54:53:0d:71:32
Media Options:
Media Subtype: Auto Select
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Service Order: 0

FireWire:

Type: FireWire
Hardware: FireWire
BSD Device Name: fw0
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Ethernet:
MAC Address: a4:b1:97:ff:fe:d8:87:1e
Media Options: Full Duplex
Media Subtype: Auto Select
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Service Order: 1

Ethernet:

Type: Ethernet
Hardware: Ethernet
BSD Device Name: en0
IPv6:
Configuration Method: Automatic
Ethernet:
MAC Address: 3c:07:54:59:42:00
Media Options:
Media Subtype: none
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Service Order: 2

Thunderbolt Bridge:

Type: Ethernet
Hardware: Ethernet
BSD Device Name: bridge0
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Service Order: 3

Memory:

Memory Slots:

ECC: Disabled
Upgradeable Memory: Yes

BANK 0/DIMM0:

Size: 8 GB
Type: DDR3
Speed: 1333 MHz
Status: OK
Manufacturer: 0x0198
Part Number: 0x393930353432382D3431382E4130304C4620
Serial Number: 0x112C601D

BANK 1/DIMM0:

Size: 8 GB
Type: DDR3
Speed: 1333 MHz
Status: OK
Manufacturer: 0x0198
Part Number: 0x393930353432382D3139362E4130304C4620
Serial Number: 0x5D12BF6B

BANK 0/DIMM1:

Size: 8 GB
Type: DDR3
Speed: 1333 MHz
Status: OK
Manufacturer: 0x0198
Part Number: 0x393930353432382D3431382E4130304C4620
Serial Number: 0x0D2CA21E

BANK 1/DIMM1:

Size: 8 GB
Type: DDR3
Speed: 1333 MHz
Status: OK
Manufacturer: 0x0198
Part Number: 0x393930353432382D3139362E4130304C4620
Serial Number: 0x6112836B

USB:

USB 2.0 Bus:

Host Controller Driver: AppleUSBEHCIPCI
PCI Device ID: 0x1c2d
PCI Revision ID: 0x0005
PCI Vendor ID: 0x8086

FaceTime HD Camera (Built-in):

Product ID: 0x850b
Vendor ID: 0x05ac (Apple Inc.)
Version: 7.55
Serial Number: CCGBBG00T8DDJPLX
Speed: Up to 480 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0xfa200000 / 2
Current Available (mA): 500
Current Required (mA): 500
Extra Operating Current (mA): 0
Built-In: Yes

Hub:

Product ID: 0x2514
Vendor ID: 0x0424 (SMSC)
Version: 0.03
Speed: Up to 480 Mb/sec
Location ID: 0xfa100000 / 1
Current Available (mA): 500
Current Required (mA): 2
Extra Operating Current (mA): 0
Built-In: Yes

USB 2.0 Hub:

Product ID: 0x0101
Vendor ID: 0x1a40 (TERMINUS TECHNOLOGY INC.)
Version: 1.11
Speed: Up to 480 Mb/sec
Location ID: 0xfa130000 / 5
Current Available (mA): 500
Current Required (mA): 100
Extra Operating Current (mA): 0
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Old 04-01-2019, 03:23 AM   #3
skylark
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Join Date: Mar 2019
Posts: 3
Default from the display link support program

JMS56x Series:

Product ID: 0x8561
Vendor ID: 0x152d (JMicron Technology Corp.)
Version: 1.07
Serial Number: 00A12345682E
Speed: Up to 480 Mb/sec
Manufacturer: JMicron
Location ID: 0xfa134000 / 12
Current Available (mA): 500
Current Required (mA): 2
Extra Operating Current (mA): 0
Media:
Hitachi HTS723216L9A360:
Capacity: 160.04 GB (160,041,885,696 bytes)
Removable Media: No
BSD Name: disk1
Logical Unit: 0
Partition Map Type: MBR (Master Boot Record)
S.M.A.R.T. status: Verified
USB Interface: 0
Volumes:
videos:
Capacity: 160.04 GB (160,041,884,672 bytes)
Available: 52.15 GB (52,148,461,568 bytes)
Writable: Yes
File System: Case-Sensitive Journaled HFS+
BSD Name: disk1s1
Mount Point: /Volumes/videos
Content: Apple_HFS
Volume UUID: 9D5FD643-3EA4-3706-9894-ADCB71C6BBF8

USB 2.0 Hub:

Product ID: 0x0101
Vendor ID: 0x1a40 (TERMINUS TECHNOLOGY INC.)
Version: 1.11
Speed: Up to 480 Mb/sec
Location ID: 0xfa133000 / 10
Current Available (mA): 500
Current Required (mA): 100
Extra Operating Current (mA): 0

USB 2.0 Hub:

Product ID: 0x0101
Vendor ID: 0x1a40 (TERMINUS TECHNOLOGY INC.)
Version: 1.11
Speed: Up to 480 Mb/sec
Location ID: 0xfa132000 / 11
Current Available (mA): 500
Current Required (mA): 100
Extra Operating Current (mA): 0

USB 2.0 Hub:

Product ID: 0x0101
Vendor ID: 0x1a40 (TERMINUS TECHNOLOGY INC.)
Version: 1.11
Speed: Up to 480 Mb/sec
Location ID: 0xfa131000 / 9
Current Available (mA): 500
Current Required (mA): 100
Extra Operating Current (mA): 0

USB Optical Mouse:

Product ID: 0xc05a
Vendor ID: 0x046d (Logitech Inc.)
Version: 63.00
Speed: Up to 1.5 Mb/sec
Manufacturer: Logitech
Location ID: 0xfa131300 / 13
Current Available (mA): 500
Current Required (mA): 100
Extra Operating Current (mA): 0

Keyboard Hub:

Product ID: 0x1006
Vendor ID: 0x05ac (Apple Inc.)
Version: 96.15
Serial Number: 000000000000
Speed: Up to 480 Mb/sec
Manufacturer: Apple, Inc.
Location ID: 0xfa120000 / 4
Current Available (mA): 500
Current Required (mA): 300
Extra Operating Current (mA): 0

Apple Keyboard:

Product ID: 0x024f
Vendor ID: 0x05ac (Apple Inc.)
Version: 0.74
Speed: Up to 1.5 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0xfa122000 / 14
Current Available (mA): 500
Current Required (mA): 20
Extra Operating Current (mA): 0

BRCM2046 Hub:

Product ID: 0x4500
Vendor ID: 0x0a5c (Broadcom Corp.)
Version: 1.00
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0xfa110000 / 3
Current Available (mA): 500
Current Required (mA): 94
Extra Operating Current (mA): 0
Built-In: Yes

Bluetooth USB Host Controller:

Product ID: 0x8215
Vendor ID: 0x05ac (Apple Inc.)
Version: 2.08
Serial Number: B88D124F7C9A
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0xfa111000 / 6
Current Available (mA): 500
Current Required (mA): 0
Extra Operating Current (mA): 0
Built-In: Yes

USB 2.0 Bus:

Host Controller Driver: AppleUSBEHCIPCI
PCI Device ID: 0x1c26
PCI Revision ID: 0x0005
PCI Vendor ID: 0x8086

Hub:

Product ID: 0x2514
Vendor ID: 0x0424 (SMSC)
Version: 0.03
Speed: Up to 480 Mb/sec
Location ID: 0xfd100000 / 1
Current Available (mA): 500
Current Required (mA): 2
Extra Operating Current (mA): 0
Built-In: Yes

USB to DVI-17:

Product ID: 0x0360
Vendor ID: 0x17e9 (DisplayLink (UK) Ltd.)
Version: 1.11
Serial Number: 126137
Speed: Up to 480 Mb/sec
Manufacturer: DisplayLink
Location ID: 0xfd140000 / 4
Current Available (mA): 500
Current Required (mA): 500
Extra Operating Current (mA): 0

IR Receiver:

Product ID: 0x8242
Vendor ID: 0x05ac (Apple Inc.)
Version: 0.16
Speed: Up to 1.5 Mb/sec
Manufacturer: Apple Computer, Inc.
Location ID: 0xfd120000 / 3
Current Available (mA): 500
Current Required (mA): 100
Extra Operating Current (mA): 0
Built-In: Yes

Internal Memory Card Reader:

Product ID: 0x8403
Vendor ID: 0x05ac (Apple Inc.)
Version: 98.33
Serial Number: 000000009833
Speed: Up to 480 Mb/sec
Manufacturer: Apple
Location ID: 0xfd110000 / 2
Current Available (mA): 500
Current Required (mA): 500
Extra Operating Current (mA): 0
Built-In: Yes
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