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Old 07-21-2010, 07:27 PM   #1
MCV
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Join Date: Dec 2009
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Default My Discussion with Kim Stowe - DisplayLink Public Relations

to Kimberly Stowe kim@stoweconsulting.com
date Mon, Jul 19, 2010 at 2:50 PM
subject Re: DisplayLink Mac Support

Hi Kim -- I hate to bother you again, I just don't know where else to go with this and you have been the only helpful person at DisplayLink I have met. Once again, the Mac forum has been abandoned and no one has been able to get a response from the Mac Team for at least the last month. No updates on working drivers, no responses to technical support issues.... nothing period. Anything you can do would be GREATLY APPRECIATED.

Thanks again for all your help!

MCV

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from Kimberly Stowe kim@stoweconsulting.com
date Wed, Jul 21, 2010 at 12:28 PM
subject Re: DisplayLink Mac Support

Mike:

I spoke with DisplayLink and they are suggesting you send your complaints about Mac driver support and issues directly to the manufacturer of your device.

Kim

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to Kimberly Stowe kim@stoweconsulting.com
date Wed, Jul 21, 2010 at 12:43 PM
subject Re: DisplayLink Mac Support

So does that mean DisplayLink has given up on driver support and will no longer be responding to issues posted on the Mac driver forum? Again, they are responding to Windows related issues so I'm not sure why Mac users have been abandoned like this. It is very, very disheartening.

Thanks again, Kim.

MCV

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from Kimberly Stowe kim@stoweconsulting.com
date Wed, Jul 21, 2010 at 12:50 PM
subject Re: DisplayLink Mac Support

No Mike, that is not the case. And in fact I was on a call today where we are discussing this concern. DisplayLink does not want to be perceived as abandoning anyone!

That said, it is important the product vendors to hear from end users the problems they are experiencing. At the end of the day, the responsibility lies with the device manufacturer. That said, we have not abandoned the Mac community and there are things in the works to improve our drivers and support for Mac. I do not have any other specifics than that at this time, unfortunately.

We realize that the Mac community wants more support and we are addressing it as best we can at this time.

Is there a specific issue or problem I can try and delve into for you?

Kim

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to Kimberly Stowe kim@stoweconsulting.com
date Wed, Jul 21, 2010 at 1:12 PM
subject Re: DisplayLink Mac Support

I think I understand and I will definitely forward my problems and concerns on to the manufacturer of my device. Again, since DisplayLink is actively responding to questions and issues on the Windows side, it would have at least expected to have seen this sort of information posted in the forum. That is, after all, where everyone seems to be going to get answers and it's causing quite a stir when everyone sees Windows questions being answered but nothing for Mac. I realize that DisplayLink does not want to be perceived as abandoning their customers but unfortunately, that is precisely the feeling with Mac users. DisplayLink would know this if they had anyone reading through the Mac forum in the last few months. Realistically, all it would take is for Mac users receive the same level of support that Windows users are receiving. After all, we all purchased the same products and we all paid the same prices so it's reasonable to expect to receive the same support.

I hope this helps to clarify the situation and leads to some better support on our end.

Thanks again.

MCV
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