02-16-2014, 08:15 PM | #1 |
Junior Member
Join Date: Feb 2014
Posts: 5
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Re Install To Use Second Screen
Hi guys I hope some one can help. I have a USB monitor adaptor Im using a laptop with windows 8 Ive installed the latest software from the website and all works fine untill I reboot then the screen does not come out of sleep mode. I have two monitors and have tried them both. If I then delete the soft ware and re install all works fine until I switch it off.. Please help
Regards Mike |
02-16-2014, 11:04 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Please attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James |
02-17-2014, 06:25 AM | #3 |
Junior Member
Join Date: Feb 2014
Posts: 5
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Debug File
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02-18-2014, 08:33 PM | #4 |
Junior Member
Join Date: Feb 2014
Posts: 5
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Any news guys??????
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02-27-2014, 08:32 PM | #5 |
Junior Member
Join Date: Feb 2014
Posts: 5
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Still Waiting
Any idea?????
A reply would be nice |
02-28-2014, 03:59 PM | #6 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
At the point you resume from sleep are there any errors against the device in device manager? Does this happen on other USB ports on your notebook? Thanks, James |
02-28-2014, 07:01 PM | #7 |
Junior Member
Join Date: Feb 2014
Posts: 5
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Wont work at all
Hi no problems in device manager and the display link is seen ok.
Now when I reinstall the programe I get nothing at all.. The mouse still disapears of my laptop screen as if going to the other monitor but the monitor is black never even flickers.. Yes it is switched on.. Should I just buy a new bit of hardware. Ow and yes I have tried it in other usb ports.. Ive sent a new attached report.. Regards Mike |
03-03-2014, 06:21 PM | #8 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Thanks for the information - I've raised this internally for further investigation. I'll let you know as soon as I hear anything. Thanks, James |
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