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12-03-2022, 03:09 PM | #1 |
Junior Member
Join Date: Dec 2022
Posts: 1
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No audio from Windows 10 on Promethean AP7 (but works on AP6)
Hi.
At our school we have multiple Promethean interactive screens connected to Windows 10 laptops via USB3 docks (mix of Startech USB3SDOCKHD, Toshiba, Wavlink UG39DK3). The Promethean ActivPanel6 work great through these via Displaylink drivers - HDMI > dock > Win10 laptop via USB. However, the Promethean ActivPanel7 do not pick up the sound from the Win10 laptops when connected in the same way. The issue is consistent when we use different boards, different docks and different laptops. I have attached images of sound properties when connected to the respective screens. So far to trouble shoot we have:
Any thoughts on what else we could try? Is there perhaps a known good older driver that would solve this issue before I try legacy drivers one-by-one? Thank you. |
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