12-25-2019, 04:09 PM | #1 |
Junior Member
Join Date: Dec 2019
Posts: 3
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Vive Wireless Adapter Black Screens & Disconnects
Hello, i'm having issue with Wireless Adapter. I tried get help from HTC forum (https://forum.vive.com/topic/6667-vi...een-goes-dark/), but nothing. Maybe in this forum someone can help.
I'm using Vive Pro with Wireless Adapter. Screen randomly turns black and after 2 seconds will back on or in other cases screen still black and i need to replug power to adapter. Sometimes random USB device disconnects, like VR controller or sound. It's unplayble. I recorded video with that issues: https://www.youtube.com/watch?v=cgnGUkYTk64 |
12-26-2019, 11:50 AM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,
If everything drops, that sounds more like the radio link is dropping, rather than just the DisplayLink chip or driver. But I've never used the final product or met this issue running the demo all day at tradeshows. Would you please be able to create a support ticket to HTC? They are keen on hearing directly from their product customers and will contact DisplayLink if they wish help from our side. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
12-26-2019, 12:11 PM | #3 | |
Junior Member
Join Date: Dec 2019
Posts: 3
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Quote:
All the time signal is perfect. I tested very close to antenna. If signal isn't good, I can see pixelization in headset. I created ticket to HTC support a few weeks ago and all i got from support was that i need to disable my 2 monitors (i have 3), because as support said my GPU (1080ti) overloaded. I tested with only 1 monitor and it didn't helped. I have two Wireless Adapters, they two work bad. I bought second one because i thought my was damaged or idk. I'll return second one. My suggestions is maybe USB drivers on that adapter are bad or power managment disabling random USB diveces like screen, sounds, controllers. Or just not enough power, but i tested with powerfull battery with 24w output from Anker. |
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12-26-2019, 12:33 PM | #4 |
Junior Member
Join Date: Dec 2019
Posts: 3
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Also when some device stopped working i will getting "USB node not found" in log file.
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Tags |
vive, wireless |
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